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Educational Testing Service AI Research Lab - Director, User Experience & Design in Columbus, Ohio

Job Descriptions:

The AI Research Labs is research-based, user-obsessed, and technology enabled so that we can create meaningful learning solutions to serve users in K-12, Higher Education, the Workforce, and the Language Learning ecosystem.

The Mission of the Labs is to advance educational and employment opportunity by providing tools and services that help individuals worldwide identify, efficiently progress toward, and meet their learning and career goals.

We seek to lead the EdTech field in the delivery of efficacious learning tools that are built with users, backed by science, and offer efficiency, flexibility, and insights that support meaningful decision-making along education and workforce journeys. We execute on the values of equity, opportunity, quality, and agility. We practice these values by building self-organizing teams of diverse perspectives, co-designing meaningful solutions with educators, learners, parents, employers, and jobseekers worldwide, regularly measuring impact, and continually improving.

The ETS AI Research Labs is seeking a strategic leader with experience leading UX/UI teams, driving innovation, and devising frameworks and processes to act as Director, User Experience & Design in the AI Research Labs at ETS. The AI Research Labs are comprised of a team of user experience researchers and designers, learning scientists, instructional designers, impact research scientists, engineers, data scientists and product owners. The AI Research Labs develop solutions that are user-centered and built on a foundation of learning and cognitive science principles and leverage interactive task design, machine learning, and data sciences to create effective and efficient learning solutions.

Position Summary:

The Director, User Experience & Design will lead a team of User Experience Researchers and Designers who support the development of prototypes and product concepts from early discovery through prototype MVP. This role will collaborate with other team directors on developing and implementing a user-centered design vision for the Labs.

The successful Director, User Experience & Design candidate will (a) lead a team of UX/UI specialists that implements best practices in user-centered design including user research, user experience design, and user interface design (b) develop strategic frameworks that can be implemented by the UX/UI team (c) work collaboratively with scientists, developers, and product owners to deliver solutions that meet users' needs.


  • Lead the development and implementation of UX/UI frameworks and processes across the AI Research Labs

  • Oversee the development of user protocols, user interviews, feedback analysis and insights sharing.

  • Ensure that UX/UI team is implementing most appropriate methods to accomplish team goals.

  • Oversee the UX/UI team's work with learning scientists, impact research scientists, engineers, software developers, and product owners in agile teams to support the efficient and effective development of product concepts and prototypes.

  • Lead the staffing, mentoring and management of UX/UI team.

  • Lead the development/curation of training materials/opportunities to support the professional development of the UX//UI staff.

  • Provide updates, as needed, to senior leadership on progress of UX/UI team development.

  • Stay abreast of emerging technology developments, potential pedagogical applications, and associated educational research.

  • Communicate findings from research and development efforts with broad audiences.

Required Experience:

Education, Certifications, or Special Licenses:

  • A Masters or PhD in learning engineering, design, instructional design, human computer interaction or related work experience

Relevant Years of Experience:

  • At least 10 years of experience applying UX/UI best practices in user-centered product development

  • At least 6 years leading a team that conducted user experience research and applying findings from such research to the development of products and/or programs.

  • At least 6 years leading a team that followed iterative design processes, prototyping techniques, storyboarding, visual design, UI design, and interaction design.

Other Requirements:

  • Experience engaging with target market and user segments to understand their needs and aligning solutions with those needs

  • Ability to work collaboratively and effectively in agile teams

  • Ability to work collaboratively and effectively with cross-divisional stakeholder groups

  • Strong critical thinking and problem-solving skills

  • Strong oral and written communication and presentation skills

  • Curiosity and willingness to ask questions and challenge assumptions

  • Experience working with AI, ed-tech, teaching and learning, and/or language learning




COVID-19 Requirements

ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.


Keyword: AI,research,education,learning science, agile research

From: Educational Testing Service