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At A Glance Spectrum is seeking a motivated customer service intern whose strengths include: Collaboration Learning Passion for technology Creativity This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Training is a full-time, 13-week commitment starting on June 2, 2024, with the possibility of extending on a part-time basis through your final year of high school. Benefits Include: Professional development sessions Networking opportunities Mentorship opportunities The Spectrum Internship Experience You're a motivated rising high school junior enrolled in a relevant Career Center or high school in the Columbus, OH area. You have clear aspirations and are seeking an internship program that will help you meet them. What you can expect in this role As a Spectrum Intern,you will learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Effectively present and discuss Charter products and services. Convey an image of quality, integrity, and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints, and concerns. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local management/support as required. Comply with company and call center policies and procedures. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Participate in quality coaching sessions to ensure interactions with customers are efficient and effective. Keep supervisor informed of any work-related concerns. Participate in professional skills development activities. Perform other duties as assigned. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak, and understand English Ability to handle multiple tasks Organization and time management skills Excellent interpersonal skills Familiarity with PCs, Microsoft Office Suite, and general intranet navigation Ability to work well in teams REQUIRED EDUCATION 2+ years of high school experience Enrolled in a relevant Career Center or high school in the Columbus, OH area. RELATED EXPERIENCE Satisfactory High School performance relative to attendance and grades PREFERRED QUALIFICATIONS Related Work Experience Computer, electrical or management course completions WORKING CONDITIONS Normal office conditions The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. GGN105 2024-29342 2024 Here, employees don't just have jobs, they build car