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Applied Industrial Technologies Customer Sales & Service Rep 58253 in Columbus, Mississippi

This is a Job Description for a Customer Sales & Service Rep in Columbus, Mississippi

Summary: You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions -- especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude.

Duties & Responsibilities: Assist customers by phone and in person at our facility. Help customers get the parts they need. Interact extensively with customers to clarify their needs, research, and recommend parts. Meet / exceed monthly sales goals while increasing customer satisfaction. Provide quotes. Take orders. Provide post order service. Physically measure specs on a wide variety of parts.

Requirements and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}


Minimum 6 months of customer service experience. Mechanical and mathematical aptitude. Excellent telephone skills. Ability and desire to learn new systems and processes quickly. Strong computer skills, particularly Excel. High school diploma or equivalent. Valid driver's license and clean driving record (MVR). SAP / ERP experience, preferred. Knowledge of industrial distribution products and hydraulics, preferred

Equal Opportunity/Affirmative Action Employer.