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Job Description

Seeking a senior level candidate working with large, strategic Oracle Healthcare and/or Life Sciences customers. The job entails delivery of appropriate guidance and support needed throughout the full implementation and operational life cycle to ensure the successful and most effective use of Oracle’s Cloud, on-premises products, and related services. Extensive project management and customer service management is essential to deliver a variety of Advanced Customer Services contracts, create project implementation plans, supervise, and report on issues, and advocate on behalf of the customer. Prior experience working with Oracle support systems, support/dev teams and understanding of OCI, SaaS, PaaS, and Cloud at Customer implementations at Oracle is vital to this role. The job will frequently require the creation and capturing of accurate action plans, regular communication and presentations via email, phone, zoom, and in-person meetings to an audience of middle and senior level executives within Oracle and the customer.

Responsibilities

RESPONSIBILITIES

Leading contributor individually and as a team member, providing direction and mentoring to others. Display authority, confidence, and a significant understanding of customer's business strategies and industry trends. Develop and manages Oracle Support relationship with a designated large Healthcare and/or Life Sciences account(s). Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction. Develop significant high-level customer contacts and relationships. Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal. Identifies and submit Delivery Leads for new opportunities, work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions. Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Delivers Project and Contract Management- contract cost, resources and scheduling, scope and risk management. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the innovation of technology. Lead initiatives for organizational process and tool development and improvement. Contribute to the organization at a regional level to drive regional and global strategy execution. Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. Often takes a project lead role. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

QUALIFICATIONS

• 7-10+ years of experience of professional Enterprise implementation experience, IT Service management, Project management or Account Management across global and diverse organizations and/or Advanced Educational degree.

• Most complex customer engagements and contracts. Extensive Project Management or Customer Service Management.

• Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent.

• Demonstrated strong competency of interpersonal skills, team leadership, business acuity, relationship building and working through ambiguous situations.

• Extensive customer "face-to-face" experience at middle and C-level executive levels.

• Demonstrated success with customer service delivery and management, including involvement in at least 5-7 successful customer engagements.

• Acknowledged leadership, experience and professional credibility.

• Subject Matter expertise in Healthcare and/or Life Sciences industry or product(s) expected.

• Prior experience working with Oracle support systems, support/dev teams and understanding of OCI, SaaS, PaaS, and Cloud at Customer.

• LOB Communications, Exec C-Level Communications, Global experience.

• Experienced in large, multi-site or global service engagements.

Location: Eastern and Central time zone preferred.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $29.28 to $85.67 per hour; from $60,900 to $178,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer