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Lumen Retention Account Manager - SLED in Columbia, South Carolina

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Retention Account Manager provides service to assigned customers within a dedicated module consisting of small growth opportunity customers for the enterprise customer segment. Responsibility includes retention of existing assigned accounts and contribution of additional revenue, contributing to the sales and field operations goals and objectives.

The Main Responsibilities

  • Managing retention activities for Inside Sales clients within the assigned account base, including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience

  • Actively participate in Federal funding programs like USAC E-Rate and RHC that may apply to assigned base. Processing timely bids for programs accurately and within compliance guidelines and Federal standards

  • Carefully monitor expiring services and contracts and uncover opportunities to generate additional revenue through up-selling

  • Facilitate customer order requests for moves, adds, changes, as well as local services

What We Look For in a Candidate

Basic Qualifications:

  • Experience in Sales and Channel Organizations

  • Knowledge of single and multi-tier Indirect Channel Sales models.

  • Proficiency in Microsoft Outlook, Word, Excel and PowerPoint

Preferred Qualifications:

  • 5+ years Sales or Partner leadership experience

  • Bachelors’ Degree or relevant years of experience.

  • Experience in sales, up-selling, product positioning, and customer service to end user customers, preferably in telecommunications industry.

  • Successful experience in account management role supporting a large volume of small business customers.

  • Operational understanding of telecommunications ordering, provisioning, and billing processes.

  • Exceptional business acumen, active listening, interpersonal, verbal and written communication skills.

What to Expect Next

Requisition #: 266674

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.