Lumen Principal Technology Consultant - Lumen TSS in Columbia, South Carolina
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Lumen Principal Technology Consultant is a key leader in the Technology Services and Solutions PMO which is responsible for complex technology delivery to drive customer value. The Principal Technology Consultant will leverage leadership skills and experience with transformational technical initiatives in support of customer-facing engagements, define best-suited governance to drive customer success and increase the value of a Lumen partnership, harmonize various solution/vendor methodologies, customer methodologoes and Lumen standards, and ensure timely delivery of high quality products and/or services to meet Lumen customers' needs.
The Principal Technology Consultant is responsible for Project and Program Management and provides daily Project Oversight for projects delivering technology solutions and services to Lumen customers. The Principal Technology Consultant is accountable for leading and facilitating the successful delivery of engagement scope and deliverables. S/he proactively manages scope, schedule, budget, and resources by developing strong relationships with internal and external partners. This person is accountable for maintaining the overall project plan and schedule for the projects they manage. They develop relevant project artifacts to communicate schedule, costs, risks, resource utilization, and communications. They will leverage and adapt various solution/vendor-based and customer Project Governance methodologies for delivery and are accountable for ensuring organized and managed delivery in collaboration with Lumen Practice leaders.
The candidate should have broad transferrable expertise or unique knowledge and uses skills to contribute to the development of company objectives in creative and effective ways. S/he works on complex, time sensitive issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
The Main Responsibilities
Participate in large-scale complex customer projects involving multiple groups both internally and externally from kickoff to closure, overseeing appropriate matrixed Subject Matter Experts (SMEs) and technical teams
Manage Engagement Delivery from beginning to end of project
Conduct Kickoff meeting with teams assigned to the engagement
Coordinate interaction and activities with the customer and other stakeholders keeping project team focused, on-time, and on budget
Prepare and facilitate regularly scheduled status meetings
Function as the client’s primary point of contact into Lumen throughout the engagement
Manage engagement scope, cost and schedule to satisfy client expectations
Monitor and communicate status throughout the engagement lifecycle to all stakeholders
Conduct Project closure review providing feedback to enable continuous improvement
Creates, manages, and maintains established engagement governance documents including but not limited to:
Project Plan, WBS, and Budget
Project Architecture Revies, Stage Gate Acceptance, Change Control
RIDD Log and Key Decision Documents
Meeting Agendas and Minutes
Status Reporting, Steering Committee, Quarterly Business Reviews
Post Project Review
Manages Financial Tracking including resource utilization
Reviews SOWs and aligns deliverables to project milestones and artifacts
Works with Sales team on potential opportunities
Seen as a senior member of the team. Provides input to the overall strategy and improvements of the team
Manages and mentors less experienced team members
What We Look For in a Candidate
B.A. or B.S. in Business, Computer Science, or Engineering, or MBA Preferred
PMP Certification Required
10-15 years' experience working in the field of complex SAP and/or Cloud project delivery
8+ years' experience in account management, at senior levels of external client organizations, with proven success at expanding base, and a strong ability to manage and direct client expectations
Proven experience in complex engagement planning, staff allocation, task and activity management, risk mitigation and change management
Demonstrate a strong understanding of engagement success factors and managing customer expectations
Strong teaming skills, works well with all levels of the organization driving collaboration
Experience of direct interaction at Sr. Manager, Director and VP level and C- Level
Demonstrated success delivering ERP and Cloud projects
AWS, Azure, or GCP experience preferred
SAP Hanna experience preferred
Experience in the creation of SOW and presentations for potential sales opportunities
Demonstrated success leading project teams with a record of high client satisfaction
Successfully leading complex consulting engagements that identify and pull through downstream follow-on business
Experience creating, facilitating and presenting reports to clients and stakeholders
Demonstrated experience working in a matrixed, geographically, and culturally diverse, global customer environment
Ability to perform in a rapidly changing environment, quickly adapting to changes and still meet task completion, timelines and client deliverable expectations
Strong communicator with excellent presentation and public speaking skills
Independent worker that requires minimal supervision
Proficient in Microsoft Office Suites (Word, Excel, PowerPoint, Outlook, Visio) and other programs and applications
Requisition #: 266473
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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