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Xylem Customer and Vendor Master Data Management Domain Lead in Columbia, South Carolina

We’re Hiring for a Customer and Vendor Master Data Management Domain Lead !

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Customer and Vendor Master Data Management Domain Lead leads the design, development and implementation of the customer and vendor master data management domains. This professional will direct the customer and vendor master data management and data governance programs defining standards and processes to serve both short term and long term needs of the business which align with industry best practices. The individual will facilitate workshops with the business to define current state and future state, documenting all processes and standards. They will develop a rollout plan and ensure the on-going success of the program.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Help develop, maintain and support the master data management and data governance strategy working with data leadership team.

  • Partner with the business to design and documents processes and define standards for managing customer and vendor master data through workshops, surveys, and other to-be determined channels

  • Ensure all defined processes and standards are aligned to best practices

  • Work with the technical team to define a solution architecture to support defined processes and standards using Informatica and other tools as needed

  • Create SOPs for all customer and vendor master data standards and processes

  • Develop and implement a comprehensive data governance program for customer and vendor to ensure on-going quality and adherence to standards

  • Facilitate the end to end processes for managing customer and vendor master to ensure ongoing compliance to the defined processes

  • Ensure standards and processes are adhered to in order to enable the quality use of downstream systems and analytics

  • Conduct data quality assessments and implement measures to improve data accuracy, completeness, and consistency for customer and vendor

  • Perform root cause analysis of data governance and data quality issues; make remediation business cases and improvement plans

  • Conduct training as you deploy new data processes or standards

  • Ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.).

  • Accountable and responsible for collaborating with our business-facing teams for Operations across all Xylem’s sites.

  • Align master data management and data governance standards, processes, and rollout with the Global ERP rollout

  • Engage with the ERP team handle governance, planning, acquisition, development, and delivery of new and existing data capabilities in ERP.


  • Bachelor’s degree and 7 years of Information Systems experience.

  • Master Data Management and Data Governance Strategy Development Experience

  • Master Data Experience with customer and vendor Domain

  • Experience facilitating business workshops and developing into global implemented processes and standards

  • Project and Product management

  • Business Analyst Experience

  • Effective written and oral communication skills.

  • Ability to interact with users of varying levels of technological understanding.

  • Strong technical documentation skills.

  • Possesses good time management skills and has the ability to self-manage support/issue priorities.

  • Ability to prioritize, lead, and direct multi-functional teams to address and solve technical and business issues.

  • Experience working effectively in a globally dispersed team environment.

  • Leadership and accountability to maintain relationships with peers and customers.

  • Experience in people management, talent development and performance management.

  • Experience in resource and performance management.

Technical Knowledge

  • 5 or more years of experience in the deploying and supporting of complex solutions using master data and data governance technologies.

  • Informatica Experience (a plus)

  • SAP ERP Implementation Experience (a plus)

  • Experience bringing data from many diverse systems including many ERPs to enable a single source of truth

  • Management experience in all aspects of an information systems environment.

  • Demonstrable ability to coordinate or lead multiple projects and activities with relevant priorities.

  • Understand service models and prioritization based on impacts on business operations.


Master Data Domains: Customer, Supplier/Vendor



In this role, the working environment is generally in an office setting and may be performed remotely. The physical demands may include but are not limited to moving around in an office environment, frequent oral communication, close vision, and ability to operate office equipment. Up to 20% time spent traveling.


The estimated salary range at this professional level is $125,000 to $150,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.