Job Information
Commerce Bank Branch Support Specialist in Columbia, Missouri
About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Hourly: $22.60 - $30.30 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to offer guidance to branch bankers to help them efficiently and accurately assist customers.
Essential Functions
Provide support via phone, email, chat, and occasional video call
Assist retail branch staff and management regarding account opening, servicing, titling and ownership, as well as providing troubleshooting information for the Retail systems
Act as a resource for branches. Be the primary contact on topics such as checking accounts, savings accounts, CDs, IRAs, safe deposit, IRS reporting, customer setup and transaction processing.
Identify frontline training and communication needs. Communicate those needs and potential solutions to management
Review documents and help facilitate communication related to Retail policies, procedures, and systems
Review legal documents. Collaborate with Legal department if necessary
Serve as an IRA specialist to facilitate certain IRA transactions, as well as serve as a subject matter expert to answer IRA questions from front line staff
Work with other Retail units, operations areas, and technical units to support frontline staff and branch functions
Assist in developing changes to products, systems, and procedures
Perform other duties as assigned
K nowledge Skills & Abilities Required
Extensive knowledge of retail banking operations
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
Bachelor's degree in Businesss or equivalent combination of education and experience required
5+ years retail banking and/or operations experience required
*Role is remote - onsite is an option if preferred (employee can reside anywhere in the branch footprint)
**Level of role is determined by knowledge, experience, skills, abilities, and education
*For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Branch Support Specialist & Senior Specialist job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $22.60 to $30.30 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.
Location: 2000 Bernadette Dr, Columbia, Missouri 65203
Time Type:
Full time
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.