Job Information
Acadia Healthcare Admissions Counselor in Columbia, Missouri
Description
PURPOSE STATEMENT:
Clinical professional responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization.
ESSENTIAL FUNCTIONS:
Respond to inquiries about the facility within facility policy timeframes.
Ability to develop therapeutic relationships with patients and families.
Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
Coordinate admission and transfer from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Communicate projected admissions to designated internal representatives promptly.
Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
Bachelor’s degree in a social services field required (if state allows).
Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
Experience in the managed care pre-certification process, level of care assessments and utilization preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.
Qualifications
Skills
Required
Written Communication: Novice
Problem Solving: Novice
Customer Focus: Novice
Communication: Novice
Attention to Detail: Novice
Behaviors
Required
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
- Bachelors or better in Social Services
Preferred
- Masters or better in Social Services
Licenses & Certifications
Preferred
- Reg Nurse
Experience
Preferred
Experience in the managed care pre-certification process, level of care assessments and utilization preferred.
3 years: Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.