Job Information
Nielsen Special Panels Field Engineer in Columbia, Maryland
Candidates must be located within the Southern Baltimore area to be considered for this opportunity.
HIRING IMMEDIATELY-SPECIAL PANELS FIELD ENGINEER
Job Description
Install and properly maintain equipment in newly assigned Nielsen Families/Households
Drive to selected homes within a designated territory, using company-provided vehicle
Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data
Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory
Accurately collect and report demographics and audience information using Nielsen proprietary platforms
Educate and coach Panel Members on proper operation and usage of Nielsen equipment
Recruit new or existing Nielsen families by convincing randomly selected households to participate in our research
Maintain multiple platforms and panel applications in each panelist home at or above projects KPIs
Ensure tests are administered adhering to quality standards
Perform analysis to help determine the reason for product failures
Perform product verification and validation tests before delivery
Interact with Panelists regularly to capture and record user experience and clearly communicate that information with Data Science.
Develop standard procedures for field testing tasks
Manage multiple projects/validations in parallel with each other in the same panelist home
Submit feedback via Standardized Test Intake form about experience in the field to help track defects and communicate enhancements
Collect detailed notes from field visits and experience with panel applications. Clearly communicate and report findings on a weekly call with Data Science and Engineering.
Assist in determining the root cause of technological problems or deficiencies in new procedures, and communicate the process involved in remediation
Document via Standardized Feedback Intake form and provide detailed, step-by-step, reporting of problems and/or solutions during testing in order to meet company quality standards
Use persuasion skills and other effective communication techniques to gain Panelist participation and cooperation in installing multiple Nielsen Ratings meters/platforms to test new software, hardware and procedures
Collaborate with various teams (engineering, data science, product leadership and management) members to achieve a common goal
Thoroughly test hardware/software procedures in a live environment (scripted and no -scripted testing)
Assess effectiveness/viability of new equipment, software enhancements, and panelist cooperation rates/hesitancy and enter via Standardized Test Intake form
Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.
A reasonable estimate of salary range for a new employee to be offered this role would be $65,000, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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