Experience Inc. Jobs

Description:

Under limited supervision, performs moderate to complex maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization. Updates progress reports for all work performed. Receives work direction from supervisor on work priorities and daily assignments. Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware. Provides first level problem analysis. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations. Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination/resolution of request.

Skills:

Imaging, Windows 10, Active directory, Desktop, Troubleshooting, Hardware, Windows, Sccm

Top Skills Details:

Imaging,Windows 10,Active directory

Additional Skills & Qualifications:

1. Proven Customer Service Skills. 2. Knowledge and understanding of how technology can be applied to provide system support. 3. Knowledge of PCs, terminals, and printer hardware and software configurations, Microsoft Networking, cabling infrastructures. 4. Demonstrated knowledge of electronic repair, troubleshooting techniques and test equipment. 5. Demonstrated knowledge of PC hardware and peripherals associated with applications. 6. Demonstrated ability to read and follow instructions accurately, timely and effectively. 7. Effective communication and organization skills; demonstrates confidence. 8. Excellent customer service skills and the ability to work with all levels within the organization. 9. Ability to perform daily work activities of the position assuring prompt and effective response to customer needs. 10. Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.