Job Information
El Paso County Workforce Coordinator in Colorado Springs, Colorado
Workforce Coordinator
Print (https://www.governmentjobs.com/careers/elpasocountyco/jobs/newprint/4652233)
Apply
Workforce Coordinator
Salary
$48,710.00 - $70,620.00 Annually
Location
Colorado Springs, CO
Job Type
Full-Time
Job Number
2400488
Department
Pikes Peak Workforce Center
Opening Date
09/10/2024
Closing Date
9/17/2024 11:59 PM Mountain
FLSA
Non-Exempt
Description
Benefits
Questions
Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .
Job Summary
Join our team as a Workforce Coordinator, where you'll play a pivotal role in delivering top-notch customer service to a diverse array of clients, including job seekers, businesses, and community partners. You'll manage phone applications, data entry, and maintain electronic filing systems, ensuring compliance with state and federal regulations. This role requires a proactive, tech-savvy individual who can respond to requests via phone, email, and in-person while providing guidance on job search technologies, resume building, and more. You'll also coordinate with internal teams and external partners to deliver effective workforce solutions, all while contributing to grant-specific duties and maintaining data integrity. APPLY TODAY!!!
Hiring Range: $50,000.00 - $59,670.00 annually
(salary to be commensurate with qualifications)
This position has an anticipated work schedule of Monday - Friday, 8:00am – 4:30pm, subject to change. Under FLSA guidelines, this position is non-exempt.
Please be advised this position may close on or after 9/12/2024, without advance notice, should we receive a sufficient number of qualified applications.
The Pikes Peak Workforce Center (PPWFC) is a dual county consortium serving both El Paso and Teller Counties. The Workforce Coordinator performs a variety of tasks essential to office operations and provides excellent customer service to a diverse client base. This position is subject to grant funding.
Essential Duties/Responsibilities
Answers phones, and greets customers, including job seekers, businesses, board members, elected officials, and visitors: provides excellent customer service with the philosophy of meeting people where they are and not where we think they should be.
Responds to phone, e-mail, texts, and in-person requests for information from internal and external customers and outside agencies.
Maintains complex electronic filing systems and databases with responsibility for the integrity of data collected and entered into the appropriate system to ensure compliance with U.S. Department of Labor and Colorado Department of Labor and Employment rules and regulations.
Complete U.S. Department of Labor or Colorado Department of Labor and Employment grant-specific duties and assignments. May also complete other discretionary grant related activities.
Updates and maintains resource material for internal and external customers and outside agencies.
Composes and writes general correspondence, letters, and memos. Materials may be technical, complex, and confidential in nature.
Performs specialized functions for internal and external departments, community-based organizations, and groups and / or boards, which may be of a complex, technical, or sensitive nature.
Demonstrates the ability to help customers with the latest technology in job searching, resume building, transferable skills matching, labor marketing education, and more to assist with a quality job.
Provides exceptional customer service and technical support in a computer lab customer-driven environment.
Promote the benefits and opportunities available through PPWFC and the available grants and services.
Provides referrals as needed to other PPWFC resources, funding, and appropriate services.
Educate customers and businesses on job development, training, and post-employment services provided by PPWFC.
Identifies required resources and develops an effective customer-focused work plan, conferring with other PPWFC staff members and community-based organizations as appropriate. Serves as administrative or technical support under specific department and/or board-related activity.
Prepares statistical reports from various database systems. Compiles data and documentation for reporting.
Performs monitoring activities, ensuring that federal, state, and local regulations and laws are followed; monitor processes and resolve any problems should they arise.
Coordinates with external and internal businesses, educational institutions, and community-based organizations.
Performs other duties as required.
Supervision Exercised:This classification does not have supervisory authority and requires no supervision or direction of others.
Supervision Received:Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Qualifications
Knowledge, Skills & Abilities
Knowledge of and the ability to use artificial intelligence preferred.
A flexible team player with the ability to work successfully in a changing environment.
Interpersonal skills: Awareness of others' reactions, empathy, and understanding. Handle sensitive and confidential situations and information from individuals with all backgrounds, life experiences, ages, ethics, disabilities, and more.
Ability to communicate effectively, both verbally and in writing, with government officials, colleagues, applicants, and the public. Ability to provide excellent customer service.
Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
Conflict management: Familiarity with taking ownership of the handling of complaints and disputes, showing empathy and understanding to achieve resolution.
Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: Sharepoint, Word, Excel, PowerPoint, Outlook, texting, etc.
Must be receptive to the adoption and application of new and innovative technologies and technological platforms.
Ability to perform all duties and responsibilities in a timely and effective manner in accordance with Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Workforce Development Board (WDB), discretionary grants, El Paso County and PPWFC policies, programs, and guidelines to achieve the overall objectives of the position.
Maintain regular and punctual attendance.
Required Education & Experience
High school diploma or equivalent education.
Three years of experience in customer service, job seeker assistance, or related field.
Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.
Preferred Education & Experience
Two years of experience in working with federal or state grants.
Experienced in working on special, detailed projects either independently or in a group setting.
Licenses/Certificates
- Must possess and maintain a valid driver's license.
Pre-Employment Requirements
- Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
Work Conditions
Duties are primarily performed in an office environment; some travel may be required. Will be required to work evenings and weekends as business needs dictate.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.