Job Information
El Paso County Lead Case Manager – Workforce Development in Colorado Springs, Colorado
Lead Case Manager – Workforce Development
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Lead Case Manager – Workforce Development
Salary
$52,750.00 - $79,140.00 Annually
Location
Colorado Springs, CO
Job Type
Full-Time
Job Number
2400504
Department
Department of Human Services
Division
Adult & Family Services
Opening Date
09/20/2024
Closing Date
10/6/2024 11:59 PM Mountain
FLSA
Non-Exempt
Description
Benefits
Questions
Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .
Job Summary
Are you ready to grow with a new career opportunity? Colorado Works has an opening for a Lead Case Manager -Workforce Development. We are looking for a dynamic new lead who has a passion for helping families in our community. In this role, you will have the exciting opportunity to help build a flourishing team and show off your creative skills by assisting in building new processes. This is a unique opportunity to lead a team who processes eligibility and provides meaningful case management services to our families. If you have strong communication, problem-solving, and multitasking skills, come join a spectacular team and assist our division!
Hiring Range: $57,000.00 - $62,000.00annually
(salary to be commensurate with qualifications)
This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm, subject to change.
Please be advised this position may close on or after 09/22/2024 without advance notice, should we receive a sufficient number of qualified applications.
This position serves as a lead worker for case management of program participants, focusing on employment, upskilling, re-skilling, and self-sufficiency, which may include identifying and developing employment opportunities, training opportunities, and educational needs. Communicates to applicants and clients the purpose and expectations of the program. This position may be subject to grant funding.
Essential Duties/Responsibilities
Serves as a lead to records staff, including training, providing guidance and mentoring, and resolving complex problems and issues. Provides input and support to the leadership regarding applicable performance evaluations. Orients new employees with work processes and reports, explains regulations, policies, and procedures.
Attends and participates in internal committees, training, workshops and seminars. Works with leadership on development and implementation of various customer service, quality assurance, and training initiatives as assigned.
Interprets and communicates program regulations, policies, and procedures; assists staff with complex cases, scenarios, and questions, and orients them in case management practices.
Assists with the monitoring and evaluation of the quality and quantity of work completed by staff; compares work to established standards and assists with audits as appropriate.
Collects and reviews data related to department programs and service delivery outcomes. Analyzes data and identifies areas for improvement; reports areas identified for improvement to leadership.
Interviews applicants/clients and assists them in understanding and completing all required paperwork; assesses applicants for any employment barriers.
Assists program clients in developing an Individualized Plan (IP), assessing, resolving, and removing any possible employment barriers. Advises clients on job development, training, and post-employment services. Monitors, evaluates, and tracks clients' progress toward meeting IP requirements and goals. Utilizes case management techniques to ensure IP engagement, re-assessing and re-evaluating clients' needs to move the client to a self-sufficiency status in a timely manner.
Identifies required resources and develops an effective work plan; conferring with others as appropriate.
Correctly and effectively documents work activities in program systems/databases.
Cultivates relationships with community partners, encourages the use of the organization's services and programs, and reinforces the organization's position as a premier workforce training and development operation.
Acquires and maintains a highly technical working knowledge of relevant laws, regulations, practices, theories, policies, standards, and protocols for applicable programs.
Participates in special projects through committee involvement and program protocols.
Prepares paperwork, data entry functions, and other processes in accordance with applicable rules, regulations, and policies; ensures accuracy and completion of case management duties in a timely manner.
Monitors clients' work activity engagement and imposes sanction process if required.
May coordinate the process for applicants/clients to obtain assistance through community support services, childcare, and other resources.
Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services. Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.
Attends and participates in training and educational workshops.
Leads and participates in special projects as assigned.
Performs other duties as required.
Supervision Exercised:This classification requires functioning as a lead worker performing essentially the same job duties as those directed and includes overseeing work quality, training, instruction, and scheduling work. May include providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.
Supervision Received:Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Periodic direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Qualifications
Knowledge, Skills & Abilities
Working knowledge of applicable rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
High level of interpersonal skills and integrity to handle sensitive and confidential situations and information. Ability to provide excellent customer service.
Proficient in Microsoft Office software: Word, Excel, PowerPoint, Outlook, etc.
Ability to lead and train others; ability to objectively review the performance of others.
Ability to build strong working relationships, internal and external to the organization.
Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
Ability to efficiently plan, schedule, and organize.
Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
Ability to handle complaints and disputes showing empathy and understanding to achieve resolution.
Ability to use standard office equipment including computer, fax machine, copier and telephone.
Maintain regular and punctual attendance.
Required Education & Experience
High school diploma or equivalent education.
Five years of customer service or administrative experience.
Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.
Two years of workforce case management experience.
Licenses/Certificates
- Must possess and maintain a valid driver's license.
Pre-Employment Requirements
- Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
Work Conditions
Duties are primarily performed in a high volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.