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IT Program Manager - 34446 University Staff

Description

IT Program Manager

College of Business

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=https://hr.uccs.edu/work-at-uccs) (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an IT Program Manager to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students.

At the base of the Rocky Mountains, Colorado Springs (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=https://www.visitcos.com/) is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

The AACSB International accredited College of Business enrolls approximately 2,000 students annually. The College of Business offers comprehensive undergraduate degrees, select master's degrees, and professional programs that emphasize principle-based ethical decision making. Candidates are invited to view the college website at: https://business.uccs.edu/ (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=https://business.uccs.edu/) .

Salary/Pay Range : $51,032 - $68,042 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: This position is currently scheduled to work on campus four (4) days per week.

Benefits at a Glance (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=https://hr.uccs.edu/employee-benefits)

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.

• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.

• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.

• Further Your Education: Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.

• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.

• Want to know your total compensation? Use our calculator (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=https://www.cu.edu/employee-services/collaborative-hr-services/cu-campuses/total-compensation-calculators) to get the complete picture!

Summary

The Information Technology (IT) Program Manager oversees all day-to-day IT support activities, procedures, practices, and help desk management for the University of Colorado Colorado Springs (UCCS) College of Business (COB). The position performs all IT management to include implementation of new policies, IT hardware and software upgrades, purchasing, and oversees all IT hardware repairs. The position also provides support and technical training to the faculty, staff, and students of the College. The IT Program Manager is responsible for managing a team of student employees and overseeing the IT infrastructure, including the operational guidance, instruction, and technical expertise of the help desk team. Further, the IT Program Manager is responsible for maintaining and managing a relationship with the main Campus IT department including working closely on the integration of new technology and Smart Classroom support. The position must remain current in new technologies and web-based technologies. Other duties as assigned.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

Help Desk Support (35%)

• Hires, supervises, and trains the team of student employees to perform level 1 support at the College of Business help desk.

• Manages the College of Business IT Service Management Platform (TeamDynamix) for incident and asset management.

• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Software & Technology Management (30%)

• Administrates COB Active Directory, including permissions on network shares and shared department Outlook accounts.

• Manages the College of Business print server.

• Manages computer labs and classrooms to include routine maintenance and cleaning, annual imaging (Windows Deployment Services), and equipment upgrades as needed.

• Manages College of Business classroom AV, maintenance and upgrades.

• Software management for labs, staff and faculty, down to single user licenses.

• Works independently on assigned technology projects by conceiving, designing, determining, and prioritizing objectives and project specifications.

IT Administration (25%)

• Performs website maintenance including web content updates in collaboration with COB Marketing.

• Assigns and maintains phone extensions and updates directory information.

• Builds and maintains rapport with all end-users, vendors, and outside entities.

• Works with campus IT to discover new and innovative technological approaches, ideas, and tools to enhance the computing experience.

• Creates, updates, and follows documented routine processes and procedures.

• Complies with campus IT security and technical compliance procedures.

Procurement (10%)

• Purchases all technology equipment, software, and hardware for the College of Business.

• Purchases site and single user licenses.

Job Competencies:

To be successful in this position, the employee will need the following:

• High level of ethics and integrity.

• Strong analytical and problem-solving skills.

• Strong interpersonal skills to include excellent written and verbal communications.

• Ability to work with diverse populations in a multi-cultural environment that is committed to diversity and equality in education.

• Ability to work independently with minimal supervision.

• Ability to generate and maintain productive, professional working relationships with internal and external partners.

• Ability to support multiple projects simultaneously while effectively managing time and prioritizing tasks.

• Ability to work effectively as part of a team and foster a positive team environment.

• Ability to take direction well and be a motivated self-starter.

• Ability to support audio/visual equipment.

• Ability to create and manage IT policies and procedures.

• Ability to compile data and prepare reports.

• Knowledge of IT hardware and software support.

• Knowledge of virus or malware removal applications.

• Ability to support Apple devices.

• Knowledge of Microsoft Office 365 for Windows and Macintosh operating systems.

• Knowledge of active directory and group policy management.

• Experience using remote computer access or maintenance software.

• Ability to support the latest version of Microsoft Windows.

• Knowledge of Windows Server Operating Systems.

• Ability to maintain and update web sites.

• Knowledge of imaging computers.

• Knowledge of videoconferencing technologies.

Tentative Search Timeline

• Priority will be given to applications submitted by: 5:00 PM Mountain Time on August 14, 2024 (Wednesday).

• Potential phone interview dates with the search committee: August 22 , 2024.

• Potential on-campus interview dates: September 11 and 12, 2024.

• Potential start date: Late September 2024.

UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

UCCS is committed to providing reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify our office at hrhelp@uccs.edu (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=hrhelp@uccs.edu) .

Qualifications

Minimum Qualifications

Applicants must meet minimum qualifications at the time of hire.

• Completed Bachelor's degree from a regionally accredited institution.

• At least three (3) years of full-time equivalent experience in a professional technical capacity (ex. IT Professional, Helpdesk Manager).

Preferred Qualifications

• Completed Bachelor's degree from an accredited institution in an IT-related field.

• Experience in IT support/help desk in higher education.

• Experience managing an IT-related team.

• Experience in Drupal and Ingeniux or similar CMS.

• Experience in speccing and purchasing technology.

• CompTIA A+, Network+, and/or Security+ Certification.

• ITIL Foundations Certification.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit.

• Employee is occasionally required to move, stoop, and bend.

• Employee is required to kneel, crouch, crawl, reach and handle.

• Tasks may involve using a computer screen continuously for long periods of time

• Ability to type on a keyboard and use a mouse continuously for long periods of time.

• The employee must occasionally lift and/or move up to 20 pounds.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

Special Instructions to Applicants: · Applications submitted by 5:00 p.m. Mountain Time on August 14, 2024 (Wednesday), will receive full consideration. · Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 34446). · Official transcripts will be required upon hire. · Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or cucareershelp@cu.edu (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=cucareershelp@cu.edu) . Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Application Materials Required: Cover Letter, Resume/CV, Unofficial transcript(s) Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. 3. Unofficial transcripts. When submitting the materials, check the Job Specific Attachments box next to each document in order for the search committee members to see your materials.

Job Category : Information Technology

Primary Location : Colorado Springs Department: C0001 -- Colorado Springs Campus - 40025 - BUS-Administrative Ops

Schedule : Full-time

Posting Date : Aug 7, 2024

Unposting Date : Ongoing Posting Contact Name: Bri Newland, Search Committee Chair Posting Contact Email: bnewland@uccs.edu (https://apptrkr.com/get_redirect.php?id=5616694&targetURL=bnewland@uccs.edu) Position Number: 00450118

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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.