Job Information
Aimbridge Hospitality Group Event Coordinator in Colorado Springs, Colorado
Job Summary
Starting hourly rate: $20.00
The Group Event Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy is always provided. The role includes both Group reservations and event responsibilities, including creating and maintaining Group room blocks, booking links and reservations, and must ensure that clients are provided with required types of rooms, facilities, and services. The Event Coordinator handles all reservations in a friendly and efficient manner and works closely with their counterparts to maximize room revenue. This role plays a prominent role in improving the occupancy of the hotel by ensuring Group rates and inventory are consistently monitored and updated as needed.
This role is also responsible for working closely with the Events Team to help handle all details related to scheduled meetings/events requested at the hotel, including event specifications, details pertaining to menus, set up, and upsells where possible. The Event Coordinator will assist Director of Group Sales, Director of Catering & Conference Services, Catering Managers and Conference Service Managers where necessary to deliver an exceptional customer experience.
Responsibilities
QUALIFICATIONS:
High School graduate or G.E.D. equivalent
Six months experience in the hospitality industry
Knowledge of Microsoft Outlook, Word, and Excel required Experience with Group computer systems, such as Point of Sale, Customer Relationship Management, Property Management System
Capable of using multiple systems at the same time
Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
Flexibility and adaptability to a dynamic, evolving environment
JOB RESPONSIBILITIES:
Create files with required contract documentation and keep files updated on all upcoming Groups upon receipt of turnover.
Ensure accuracy between systems (room blocks, rates, cutoff dates).
Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc.)
Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
Act as liaison between Group and central reservations.
Input Group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service manager assigned to the Group.
Manually assign specific accommodations based upon feature and/or location requests.
Provide reservation and pick up reports upon request.
Cross reference Group resumes with system information and ensure accuracy.
Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator.
Review no-shows from previous night and make corrections as needed.
Assist accounting in verifying and correcting Group guest’s folios.
Ensure all Group functions are completed in an accurate and timely fashion.
Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
Manager, and Conference Services Coordinator, and Group meeting planner.
Book meetings and events for in-house event & manage Banquet Event Orders (BEO) .
Distribute and collect weekly Group Resumes
Assist CS/Catering with event collateral (i.e. vouchers, signage, place cards, etc.)
Send out VIP Amenity Requests
Distribute all banquet event orders, banquet checks and Daily Event Sheets for the CS/Catering Managers.
Maintain timely and effective paper flow and communication within department and to other departments.
Assist guests and clients with changes, requests, etc., and completes needed paperwork for Manager.
Manage thank you letters for Group functions and distribute accordingly
Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance hotel standards
Maintain high standards of personal appearance and grooming, which include compliance with the hotel dress code and wearing name tag when working
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Perform any other duties and attend meetings, as assigned by CS/Catering Manager and hotel leadership.
Occasional evening and weekend work to meet customer needs
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min
USD $16.40/Hr.
Compensation Mid
USD $20.50/Hr.
Compensation Max
USD $24.60/Hr.
Apply for this position (https://careers-aimbridge.icims.com/jobs/347212/group-event-coordinator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyDolce Cheyenne Mountain Resort
Posted Date2 weeks ago(8/28/2024 11:03 AM)
ID2024-347212
LocationUS-CO-Colorado Springs
CategoryCatering/Conference Services
TypeRegular
StatusFull-Time
Company : NameAimbridge Hospitality