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Eaton Corporation is a diversified energy management company that achieved a revenue of $22.3 billion in 2023. With energy-efficient solutions, we support our customers in more effective, safer, more efficient, and more sustainable management of electrical, hydraulic, and mechanical energy. Eaton is committed to improving quality of life and protecting the environment using our energy management technologies and services. The company employs approximately 92,000 people and sells products to customers in more than 175 countries.

This role leads, develops and manages the Service Operations business in the Cluster for the EMEA Services Business Unit. This includes Power Quality, Power Distribution Service Operations, Field Engineering and Service Cordination, looking to drive operational synergies between the Services operations cross divisions in scope. Responsible for creating a compelling Service Value Proposition for the Cluster area in scope to support growth, innovation and profit plan requirements, whilst applying the Eaton standard work practices as defined by Eaton Business System (EBS) and driving Eaton’s Zero Safety Culture.

What you’ll do:

Operations:

• Enures the highest level of safety standards are implemented and aligned with MESH, Eaton's Zero Incident Safety Culture as well as national guidelines and procedures.

• Manages of Field Service Engineering teams. Ensure efficient utilisation of Engineer force, compliance to H&S regulations, Field Audits, Training and development.

• Drives Operational Standardization across the Cluster, including operational improvements in field engineering, back office functions and service coordination in the Cluster.

• Acts as an escalation point for customer, technical and operational issues, coordinating the teams to solve the issues ensuring collaboration withing the required parties: factories, technical teams and EMEA Service team.

• Facilates as applicable in the implementation and delivery of improved Field Service Systems.

• Contributes to the EMEA Service Strategic Plan to ensure growth and sustained profitability in line with Eaton's overall stategic goals - paritcularly focused on EMEA productivity expectations.

• Defines performance metrics and evaluates and interprets data to drive performance improvement and productivity throughout the organisation.

• Interacts with the EMEA Central Service Operation Manager on standards implementation, and participate in identifying, defining best practices and new standards.

• Collaborates with other operational teams in the country to identify and implement synergies.

Leadership:

• Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes.

• Develops, inspires, motivates and manages the team to achieve business goals.

• Identifies and develops possibilities for future business growth.

• Builds Organizational Capability by developing competencies as well as identifying talent gaps.

Qualifications:

• Minimum Degree Level or equivilent, perferably electrical engineering or business operations related or proven electrical industry experience.

• Proven track record in Operational Management.

• Knowledge of field engineering services, experience in the electrical industry.

• IT literacy.

• English & German fluent.

• Experienced Manager of People.

Skills:

• Ability to influence decision making of key stakeholders.

• Intercultural awareness.

• Strong communication and interpersonal skills able to represent the business internally and externally.

• Strong Time Management and delegation skills.

What we offer you:

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.

• Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership)

• Annual mentoring program, Eaton University, a reward, and recognition system

• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.

• Strong, agile, and diverse team locally and globally

• Strong processes and state-of-the-art systems and tools

• Structured employee development processes, open feedback culture with development plans

• Detailed induction support and well-structured onboarding

• Balance your work and life with a remote worktime model.

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.