Job Information
United Auto Delivery & Recovery Inc. Customer Service Representative in Collierville, Tennessee
Job Descriptions:
United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest financial institutions in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973.
We are seeking a highly motivated and passionate Customer Service Representative to join our team.
In this role, you will support and provide superior customer service via phone, email and/or various computer systems while striving to build relationships with our current and future clients. You will coordinate prompt handling of all client service requests, including but not limited to, update assignments, quoting fees and finalizing recovery assignments. You will also assist Account Managers and serve as the liaison between clients and the recovery agents in the field.
Essential Duties and Responsibilities:
Handle incoming and outgoing client telephone calls in a professional and courteous manner.
Ensure timely responses to clients via telephone and/or email.
Understand the impact of attitude in handling calls professionally.
Resolve customer inquiries with accuracy, efficiency, and quality.
Document client inquiries and requests efficiently in our system.
Use questioning and listening skills that support effective telephone communications.
Access client account information via computer software and make necessary updates as needed.
Coordinate prompt handling of all client service requests, including but not limited to, update assignments, quoting fees and finalizing recovery assignments.
Assist Account Manager Team when needed.
Required Experience:
What we are looking for:
A self-starter with the drive and discipline to perform successfully under limited supervision.
A naturally curious soul. Someone who is willing to dig-in and take the extra step necessary to achieve success.
An excellent communicator. Knowledge is power and the ability to clearly communicate that information will make you a power-player and on the team.
An adaptable team player with a positive outlook and great attitude.
Qualifications/Requirements:
High School Diploma or equivalent
At least one year of customer service experience preferred
Ability to effectively and accurately multi-task
Detail-oriented and organized
Excellent interpersonal skills
Strong communication skills
Great Team Player
A positive outlook and great attitude
Intermediate Computer Skills
Successfully pass drug screen and background investigation
Keyword: Customer Service Representative
From: United Recovery and Remarketing