Job Information
COLLEGE STATION-CITY OF Serving and Events Coordinator in College Station, Texas
Salary: $63,955.00 - $95,993.00 Annually Job Type: Full Time Location: College Station, TX Department: Economic Development Opening Date: 10/4/2024 Closing Date: 12/6/2024 11:59 PM Central
Description Under general direction of the Conventions Manager the Servicing and Events Coordinator is responsible for planning, organizing, promoting, and implementing various conventions enhancements and leisure tourism activities; overseeing assigned activities to ensure customer/visiting tourists needs are met; and facilitating the process to meet the overall needs and requirements of customer satisfaction with related tourism services.
Principal Duties
- Serve as primary department contact with event clients in the development, implementation, and coordination of public events targeted for College Station visitors and residents.
- Establish partnerships with existing leisure events and create complementary activities to create cohesive campaigns that boost local tourism efforts and increase economic impacts.
- Responsible for overseeing and coordinating the work activities of interns or part-time/seasonal staff which includes the following: interviewing, supervising, training, motivating, and evaluating performance; working with employees to correct deficiencies; identifying and resolving employee concerns and/or problems; directing work; and making hiring, terminating and disciplinary decisions or recommendations.
- Assess quality of customer service for assigned events through the distribution and evaluation of participant surveys. Develop and implement methods for improvement.
- Prepare and manage associated cost center budgets, operational records and reports, and achieve revenue goals.
- Responsible for Economic Development and Tourism Department events for sales efforts and those associated events like the Meeting Planners Showcase.
- Act as liaison, which may include but not limited to conferring with representatives of contractors,other area businesses, institutions, and organizations to coordinate programs and event logistics.
- Coordinate hospitality services for conventions events in conjunction with tourism staff while coordinating with other user groups, and community events.
- Communicate with clients/vendors to identify their preferences and facilitate the process to meet their needs and expectations, including but not limited to, collaborating with internal team members and/or other divisions departments to ensure their work operations align with the objectives of the client/vendors.
- Coordinate and identify event requirements with meeting planners, including but not limited to vendors and all event logistics, from setting up event to event clean up.
- Responsible for overseeing and coordinating the work activities of volunteers which includes the following: scheduling, supervising, training and motivating.
- Assist in resolving clients issues/problems by negotiating solutions effective for satisfactory resolution.
- Maintain adequate inventory in the Customer Relationship Management software and upkeep of equipment used in the operation of assigned events.
- Represent the department by serving on internal and external committees and boards as requested.
- Perform other related duties as assigned.
Qualifications Required: Bachelor's Degree in Event Planning, Management, Hospitality, or related field, and three (3) years experience related to area of assignment, including supervisory experience; or an equivalent combination of education and experience Valid Texas Drivers License Experience in implementing and coordinating a variety of events Excellent written and oral communication skills Available to work weekends, evenings, and holidays
Supplemental Information Position posted until filled or closing date.