Job Information
Texas A&M University Administrative Associate III in College Station, Texas
Job Title
Administrative Associate III
Agency
Texas A&M University
Department
Educational Adm & Human Resources Development
Proposed Minimum Salary
Commensurate
Job Location
College Station, Texas
Job Type
Staff
Job Description
What we want
Works under general supervision and provides advanced administrative support work. Assists management in coordinating office support activities, including a bilingual hotline. Will also be responsible for assisting with the Learning Management System, which includes approving online accounts, helping educators throughout a course, and answering emails.
What you need to know
Salary : Compensation will be commensurate to selected hire’s experience.
Cover Letter/Resume : A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.
Responsibilities
General Administrative Support
General office duties include answering phone calls, taking messages, printing, and scanning
Serving as a first point of contact for local phones and Literacy Hotline calls in both English & Spanish, including literacy program referral and high school equivalency testing questions in support of a sponsored research program
Sorts and distributes incoming mail
Assist in keeping gathering areas neat
Assists with ordering and storing office supplies
Support Service to LMS System
Provide technical assistance and customer service to the LMS Administrator for the Professional Development Training Portal
Answer any portal questions through phone or email
Assist with the shared PD Portal email account
Provide technical assistance to online portal users
Updating Directory
Reaching out to programs within our online directory for updates
Recording responses and routing to appropriate staff members
Qualifications
Required Education and Experience
High school graduation or any equivalent combination of education and experience
Three years of experience in general office or clerical work
Required Knowledge, Skills, and Abilities:
Microsoft Office: Word, Excel, Outlook, PowerPoint
Ability to effectively communicate both orally and in writing
Ability to positively and professionally interact with clients and staff
Excellent communication skills
Strong interpersonal and organizational skills
Ability to orally comprehend and express information and use inductive and deductive reasoning
Ability to positively and professionally interact with clients and staff, and groups of various sizes
Ability to multitask and work cooperatively with others
Preferred Qualifications
Minimum of 2 years’ experience in customer service
Multi-line phone handling
Bilingual in English/Spanish
Who we are
TCALL is a project of the Texas Center for the Advancement of Literacy and Learning (https://tcall.tamu.edu/TRAIN-PD-TCALL-About.html) at Texas A&M University funded by the Texas Workforce Commission to serve as the statewide Professional Development and Resource Center for Texas Adult Education and Literacy (AEL). To learn more, visit us at TCALL - Professional Development and Resource Center (tamu.edu) (https://tcall.tamu.edu/index.htm)
The College of Education and Human Development (CEHD) is committed to enhancing educational achievement and health outcomes, fostering innovation and development, and influencing policy and practice in the fields of education, health, sport, business and government. Now the fourth largest school at Texas A&M University with nearly 7,000 enrolled students, we are not just a school for teachers. We are a school for leaders not just in education, but also business, sport, health, and government. To learn more, visit us at https://education.tamu.edu/about/
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:
Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/) with Texas A&M contributing to employee health and basic life premiums
12-15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html) of annual paid holidays
Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) and at least eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) each month
Automatic enrollment in the Teacher Retirement System of Texas (https://new.tamu.edu/enjoy-the-benefits/retirement/)
Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/) for health and wellness programs
All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/) training programs, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance (https://employees.tamu.edu/benefits/healthy-behaviors/employee-tuition.html) for completing a degree while a Texas A&M employee
For additional benefit information Click here (http://employees.tamu.edu/benefits/_media/documents/200benefitsWellness101.pdf)
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.