Job Information
MSX International Automotive Helpdesk Engineer with Italian in Colchester, United Kingdom
Automotive Helpdesk Engineer with Italian
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Date:29 Jan 2025
Location: Colchester, ESS, GB
Company: MSX INTERNATIONAL
Automotive Helpdesk Engineer
40 Hours per week
12-month fixed term
Up to £31,000 per year
Italian Speaking
Hybrid, Colchester
Do you have experience in helpdesk environment and are willing to work for one of the biggest automotive manufacture brand?
MSX International has the job for you!
MSX International is looking for an Automotive Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
The Role
As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.
Other of your responsibilities will include:
Record data as required into a computer system
Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
On an exception basis, make travel arrangements and any other ad hoc duties as required
About you
This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.
Our ideal candidate will have:
Engineering or automotive background (advantageous)
Fluent in written and oral Italian (essential)
Customer oriented focus
IT savvy
Live within an hour from Ford Colchester office, CO4 3GS
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working pattern and location
40 Hours per week
12-month fixed term, possibility to extend
Hybrid, Colchester (2 days in office)
Up to £31,000 per year
About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Warranty & Technical
Parts & Service
Channel Management
Customer Engagement
Fleet & Mobility
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
Please be advised that applications sent via email will not be considered. To ensure that you application will be reviewed by our team, send your CV by clicking the 'Apply' button above.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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