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St. Luke's University Health Network Client Services Associate, Part-Time, Miners Wound Center in Coaldale, Pennsylvania

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Client Services Associate is responsible for scheduling appointments, registering patients, and all other duties involving front desk operations.


  • Processes claims within assigned responsibility in a timely and efficient manner, performing all associated duties in order to ensure completeness and correctness of all patient documentation, facilitating maximum client/ company satisfaction.

  • Handles phone, mail, and personal inquires from and regarding patient/company accounts:

  • Maintains all documentation and records in accordance with federal and state regulations.

  • Collects proper insurance information and forms from patients and performs accurate and timely verification of third party payer and worker’s compensation.

  • Communication and/or updating of correct patient information to appropriate staff(s), department(s), and computer system(s).

  • Prompt courteous reception and guidance to patients with inquiries.

  • Resolves or assists with complaints, misunderstandings, and inquiries related to results, pending medical record forms, turnaround times, wait times etc.

  • Ongoing application and knowledge of all company requirements and/or regulations.

  • Knowledge of complying with Federal and State law and private payer health care program requirements as well as the hospital’s ethical and business policies.


Sitting up to 7 hours/day; 1-2 hours consecutively. Walking up to 4 hours/day, 30 minutes at a time. Frequently uses fingers and hands for typing, data entry, etc. Frequently lift and carry objects up to 10 lbs. Occasionally stoops, bends and reaches above shoulder level. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, peripheral and depth perception. Needs to be able to use eyes to focus on the same object throughout the day.


High School Diploma / GED required.


Previous experience with third party billing in a healthcare facility preferred.

Previous experience in an office/administrative environment required.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 18,000 employees providing services at 14 campuses and 300+ outpatient sites. With annual net revenue of $2.7 billion, the Network’s service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Luke’s established the Lehigh Valley’s first and only regional medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Luke’s is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. St. Luke’s is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. U.S. News & World Report ranked St. Luke’s #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Health’s 100 Top Hospitals are St. Luke’s hospitals. St. Luke’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Luke’s among the 15 Top Health Systems nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of the SLUHN’s information technology applications such as telehealth, online scheduling and online pricing information. St. Luke’s is also recognized as one of the state’s lowest cost providers..

Learn More Here. (http://www.slhn.org/About)