Experience Inc. Jobs

By being part of our team, you will guarantee a positive customer experience, managing speedy and knowledgeable responses that solve their problems.

We look forward to seeing your application!

In this Role, Your Responsibilities Will Be:

• Handle technical enquiries for entire portfolio and the technical Requests for Quotation (RFQ).

• Build and send offers (quotations) based on customer request (Input from field sales, Sales Force, mail request, portal request) with an indication of price, delivery time and availability; within Delegation of Authority.

• Track offers to customers, on behalf of Salespersons.

• Provide technical service assistance relating to application problems with our products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction.

• Generate leads for sales force through active listening and probing for customer requirements and opportunities.

• Provide internal feedback regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions.

• Detect anomalies and report them; contributes to continuous improvement.

• Constantly maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products.

• Directly train and support the Customer Support employees of Customer Service to improve product and application knowledge.

Who You Are:

You find opportunities that benefit the customer. You readily action new challenges, without unnecessary planning. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You establish clear responsibilities and processes for monitoring work and measuring results.

For This Role, You Will Need:

• Bachelor’s degree or equivalent experience in engineering/technical field – Mechanical, Electrical or Engineering technology

• Proficient in English and French (minimum B2).

• Initiative and curiosity; willingness to learn and evolve.

Preferred Qualifications that Set You Apart:

• Previous experience in a technical role (technical sales/engineering).

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Requisition ID : 24006502

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.