Job Information
Universal Health Services Intake Supervisor in CLIVE, Iowa
Responsibilities
Clive Behavioral Health
Clive Behavioral Health opened in February 2021 with 100 inpatient beds for adult, child & adolescent patients experiencing a severe behavioral health crisis. Care at this location focuses on crisis management, stabilization and development of a plan to return to community living with, if needed, supportive outpatient services and community services and resources.
Universal Health Services (UHS)
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care acess points, an insurance offering, a physician netowkr and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the united Kingdom. www.uhs.com
Qualifications
Intake Supervisor
Under the direction of the Director of Admissions Department, the Supervisor of Intake assures smooth and orderly processes are followed related to the response to calls, referrals, and admissions into the hospital. Intake Supervisor is accountable for assisting in management of the department, providing supervision of Intake Staff, crisis intervention, and responding to referrals appropriately. This position interfaces closely with both internal hospital staff, facility physicians, as well as referring hospitals, patients, families, and community referral sources. This position carries out supervisory responsibilities in accordance with the organization’s policies and procedures. This includes assisting the Director of Admissions with interviewing, hiring, and training of new employees as well as appraising performance, disciplining employees, addressing complaints, and resolving problems.
The position of Intake Supervisor will assist in daily administrative duties, assist the Admissions Director in assigned tasks, as well as be able to perform the tasks required of each position in the Admissions Department. The position of Intake Supervisor requires the ability to provide effective leadership within the Admissions Department and to organize staff to serve patients, families, and referral sources in an effective and timely manner throughout the referral and admission process.
Education: Bachelor’s degree from an accredited college or university in social work, psychology, mental health, nursing, or a related field; Master’s preferred.
Experience: A minimum of two (2) years direct clinical experience, preferable in a psychiatric or mental health setting. Experience in clinical interviewing, patient assessment, family motivation, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds.
Must have strong management skills with ability to effectively communicate with staff, ensuring proper employee performance management.
Additional Requirements: Complete knowledge of crisis intervention techniques. Trained in de-escalation procedures, CPI and CPR certification.
KNOWLEDGE/SKILLS/ABILITIES
Excellent communication skills, i.e., verbal and written. Ability to multitask and demonstrate critical thinking skills. Thorough knowledge of psychiatric services provided by the hospital. Ability to work flexible hours. Requires understanding of computers, accurate data entry skills, the ability to pull computer-based reports, analyze data, and make decisions. Working knowledge of DSM-V diagnostic criteria, mental status exam, and addiction/recovery field.
Position requires the ability to determine suitability of admission to the hospital based on clinical criteria and to be able to effectively staff patient with physician. Skill set to prioritize, assign tasks, and hold staff accountable for task completion. Ability to make independent and responsible decisions. Position requires ability to work under stressful circumstances, with frequent interruptions, and time focused processes. Service excellence is a must.