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AUTO CLUB GROUP Insurance Customer Service Rep - Iowa in Clive, Iowa

Description []{#requisitionDescriptionInterface.ID1523.row1 title=""}

[Insurance Customer Service Rep - Iowa ]{arial\",sans-serif\"=""}

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities:

Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures. Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support to Travel and Insurance Agents during peak periods.

Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.

Preferred Qualifications:


  • Possess appropriate State Property and Casualty license
  • If you do not possess the Property and Casualty license, ACG will invest in candidates to obtain these within 90 days of employment.
  • Travel accreditation (i.e. Disney College of Knowledge, Destination Specialties or CTA Certification)


  • Touring procedures including the development of auto travel routings, marked maps and triptiks
  • Club and Travel promotions including the sales of travel, club and membership products and services
  • Promoting the sales of ACG insurance using established guidelines

Knowledge and Skills:

  • Auto Club Group Preferred Vendors requirements
  • Auto Club Group service standards

[How you will benefit:]{arial\",sans-serif\"=""}

  • Our Auto Club Group Insurance Branch Customer Service Rep\'s earn [a competitive salary ]{arial\",sans-serif\"=""}(\$35,086.40 - \$40,210.34) [with a potential of earning bonuses and sales incentives. ]{arial\",sans-serif\"=""}Also, our rep\'s can earn unlimited commissions on AAA Membership, Travel, and Credit Card sales.
    • [Insurance Customer Service Rep\'s receive 100% backing from one of America\'s most trusted brands to include paid training and career growth opportunities.]{arial\",sans-serif\"=""}
    • [Career growth opportunity examples: Insurance Sales Agent, Travel Agent, Performance Coach, Membership Development Specialist, and Entrepreneurial Agent]{arial\",sans-serif\"=""}
    • [Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:]{arial\",sans-serif\"=""}
      • [401k Match up to 6%]{arial\",sans-serif\"=""}
      • [Med cal]{arial\",sans-serif\"=""}
      • [Dental]{arial\",sans-serif\"=""}
      • [Vision]{arial\",sans-serif\"=""}
      • [Complimentary AAA Membership]{arial\",sans-serif\"=""}
      • [PTO - 15 days per year]{arial\",sans-serif\"=""}
      • [Paid Holidays - 10 days per year]{arial\",sans-serif\"=""}
      • [Tuition Reimbursement - \$5,000 per year]{arial\",sans-serif\"=""}

Work Environment:

Schedule: Monday - Friday 8:30 AM - 5:30 PM. Work in a temperature-controlled office environment.

Qualifications []{#requisitionDescriptionInterface.ID1581.row1 title=""}

Required Qualifications:


  • Must obtain the appropriate State Property and Casualty license within 90 days of hire.
  • Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire
  • may be required to attain and maintain state membership licenses as appropriate by department


  • Providing a high level of customer-focused service
  • Servicing insurance policies and processing applications, renewals and amendments
  • Taking payments
  • Responding to billing and coverage questions
  • Promoting the sale of insurance products and/or travel and membership products
  • Processing monetary transactions
  • Outbound promotional calls for insurance and/or travel
  • Computer software applications (Word, Excel, etc.) and web based operations

Knowledge and Skills:

Insurance and travel terminology

General insurance and/or travel regulations

Underwriting procedures

Sales regulatory and compliance guidelines

Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems

Communicate effectively (verbal and written) with others in a work environment

Perform mathematical calculations to accurately perform monetary transactions

Work effectively in a team environment

Exceed member expecta