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Title: Sr.,CS Application & Order Support Analyst

Category: Customer Service & Support

EmploymentType: Full-Time

Location: NJ-Clifton

LocationType: corporate

JobLocation: Clifton, New Jersey 07014

JobSummary: As the Senior, CS Application & Order Support Analyst you will be the CS liaison and Subject Matter Expert working with various BN system teams to ensure that our customer and agent needs are prioritized. You will also determine opportunities to automate processes and functions as needed.

WhatYouDo:

• Assists in the business process redesign and documentation for any customer or agent impacting initiatives. • Meet with business and system partners to share customer service requirements and pain points. • Routinely review service emails to eliminate customer confusion. • Interpret and communicate information on order production issues. • Partner with CS business leaders to ensure they understand the impact of system issues to their business. • Provide CS perspective for new initiatives. • Provide customer and agent impact to bn system teams while also sharing solution recommendations. • Gather and organize information on problems or procedures. • Analyze data gathered and develop solutions or alternative methods of proceeding.

Knowledge&Experience:

• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units. • Can analyze ambiguous situations and develop effectual solutions • Ability to work independently and as part of a team in a customer-driven, fast-paced environment. • Ability to work well under pressure while consistently meeting deadlines • Demonstrate strong prioritization and analytical skills • Ability to multi-task, prioritize and organize multiple projects/tasks concurrently while meeting required deadlines. • Strong writing and proofreading skills • Well organized and manages time effectively • Makes decisions based on sound logic • Adapts well to changing situations • Is reliable in using good judgement • Receives and carries out tasks in a cooperative manner • Works harmoniously and effectively with co-workers

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.