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KeyBank NA Senior Operations Consultant - Fraud Product Owner in Cleveland, Ohio

Location: For Those Who Work At Home - Various, Ohio 44145 Job Summary: As an Agile Product Owner, you will be responsible for supporting the product offerings managed by the Fraud Change and Issue Management Team. We are currently seeking a highly analytical individual who is capable of presenting and leading data-driven strategies in order to effectively execute the product roadmap. This position requires the ability to influence both internal and external stakeholders, provide business development support, and lead strategic projects. Leveraging your expertise in fraud operations, technology, and industry best practices; you will collaborate with various internal stakeholders to assess emerging threats, improve detection and case handling capabilities, and enhance both the employee and client experiences. Essential Functions: Works as part of a team of Agile Product Owners, aligned to critical processes and functions within Enterprise Fraud Services (EFS). Represents EFS within all technology-related efforts supporting EFS Applications. Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, risk, etc.) to lead and influence business decisions. Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders. Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.). Works autonomously and possesses depth and breadth of expertise to own and drive operational or operational support processes. Manage process and inventory of pending and active change initiatives impacting EFS; including backlog management and prioritization process. Focused execution of key process improvement initiatives to improve the client and teammate experience; reduce fraud losses; increase efficiencies; and manage risks. Develop reporting and metrics to measure performance and effectiveness of operational processes; interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership. Demonstrate and maintain expertise of industry trends and practices in operational area, Fraud and Risk Management, Compliance, and Operations. Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc. Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion. Required qualifications: 5+ years of experience in a project role in the financial services industry, ideally within Fraud Bachelor's Degree/or equivalent experience. Experience with Agile project management practices - preferred Broad understanding of product ownership/product management, ideally in Fraud Proven track record of being able to drive projects from idea to execution Strong strategic thinking and problem-solving skills, evaluate options and develop a plan to address Ability to work cross organizational lines to drive results Ability to influence effectively at executive level Preferred qualifications: Experience working with Orbograph, Actimize/ActOne and/or SaferPayments, Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile

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