Experience Inc. Jobs

Milwaukee, Wisconsin, United States Houston, Texas, United States Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description We are seeking a highly skilled and experienced Network Operations Level 3 Engineer to join our globally dynamic team. The Level 3 Engineer will be responsible for managing, troubleshooting, and optimizing complex network infrastructures, ensuring system performance, reliability, and security. This position is ideal for individuals with in-depth technical expertise and a passion for resolving challenging network issues. You will work hybrid from one of our locations. You will report to the Senior Manager of Network Operations. Your Responsibilities: Network Troubleshooting and Issue Resolution: Investigate and resolve complex network issues escalated from Level 1 and Level 2 support teams. Use advanced diagnostic tools and techniques to analyze network faults, identify root causes, and implement solutions. Network Performance Monitoring: Continuously monitor network health, performance, and availability across multiple sites, ensuring uptime and performance standards are met. Proactively identify and resolve potential performance bottlenecks. Network Optimization: Evaluate network performance data and implement optimization strategies to improve network reliability, speed, and security. Configuration and Installation: Assist with the configuration, deployment, and integration of networking hardware (routers, switches, wireless, firewalls, etc.) and software, ensuring adherence to best practices and company policies. Documentation: Maintain accurate and detailed documentation for network configurations, system architecture, troubleshooting procedures, and escalations. Update and improve operational manuals as needed. Security and Compliance: Ensure that the network infrastructure is compliant with internal security policies and external regulations. Work with the security team to identify and resolve vulnerabilities and mitigate potential threats. Collaboration with Teams: Collaborate with internal IT, security teams, vendors, and third-party partners to resolve complex technical issues and ensure smooth network operations. Escalation Management: Serve as the primary point of contact for escalated technical issues from Level 1 and 2 support teams. Provide guidance, mentorship, and training for junior engineers. Capacity Planning and Upgrades: Analyze network traffic patterns and plan for future growth by recommending hardware and software upgrades to meet evolving business needs. On-call Support: Participate in an on-call rotation to provide after-hours support for critical network issues, ensuring minimal service disruption. The Essentials - You Will Have: Bachelor's degree in computer science, Information Technology, Network Engineering, or a related field. Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: 8+ years of experience in network operations, with at least 2 years in a Level 3 support role. Extensive experience with network protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.) and services. Hands-on experien