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Millennia Housing Management Security Manager in Cleveland, Ohio

Position Overview

The Millennia Companies has an immediate opening for a Building Security Manager at Key Tower in downtown Cleveland. The Security Manager ensures effective operations of the Security department at the facility. This position oversees the supervision and training of employees, operations, and asset protections, and coordinating the security department for the safety of Key Tower tenants, its employees, clients, and guests.

Essential Functions and Responsibilities

Supervise Security Officers and/or Lobby Attendants assigned for shift.

  • Prepare for and conduct shift change - ensuring the Security Team is aware of events and their assigned job duties.

  • Coordinate security activities and information with the team members.

  • Train new employees on post assignments and general security expectations.

  • Ensure the safety and security of the building and its attendants.

  • Perform and assign routine walks of the facility perimeter inside and out.

  • Identify potential hazards and inform appropriate staff.

  • Write and review daily logs and reports.

  • Investigate, document and report accidents and incidents.

  • Respond to emergency situations as applicable and/or as requested.

  • Monitor team activities at assigned posts and verify reporting accuracy.

  • Provide ongoing training to team members and document such training activities.

  • Oversee scheduling of employees to ensure adequate security coverage.

  • Monitor employees' attendance and discuss attendance trends, concerns, and potential overtime issues; submit appropriate and accurate documentation of attendance related paperwork to HR.

  • Manage and access control systems and fire/life safety systems.

  • Perform other duties as assigned.

    Required Education and Experiences:

  • High School Diploma or equivalent required, Bachelor or advanced degree preferred

  • 1-2 years' experience working in security

  • 7 years security supervisory experience or similar management experience preferred

  • Experience working in a cross-functional team environment with 24/7 coverage required Excellent verbal and written communication skills

  • Outstanding interpersonal skills: must display utmost customer service to all Key Tower tenants, its employees, clients, and guests.

  • Ability to maintain confidentiality regarding the Company, employees, events, clients and all related matters regarding such parties.

  • Detail oriented and excellent organizational skills: accuracy is essential.

  • Ability to work and function both independently and in a team environment

  • Strong analytical and problem-solving skills

  • Ability and willingness to work irregular hours dependent upon facility and event needs, including but not limited to evenings, nights, weekends, and holidays.

OPOTA Certification beneficial but not required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions & Physical Demands

  • Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.

  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

  • Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.

  • Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.

  • Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strives to create a meaningful experience and build lasting relationships.

  • Performance: Achieving exceptional performance requires us all to be working on the right things at the right time and, in doing so, staying aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before decisions are made.

Expected Hours of Work & Travel

  • Days and work hours are generally Monday through Friday but may require evening and/or weekend shifts.

  • Travel may be required with personal vehicle and reimbursed as necessary.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Commercial Group is contingent on successfully passing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.


This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multifamily development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multifamily real estate development, property management, commercial real estate, hospitality and more. With the purchase of Key Tower in 2017 they established themselves as a Cleveland leader in commercial real estate as well as residential. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.