Millennia Housing Management Regional Vice President of Property Operation in Cleveland, Ohio
The Regional Vice President of Property Operations (RVP) will oversee an extensive portfolio of multi-family properties consisting of various housing programs and property sizes. The RVP will ensure financials, operating and compliance standards and the resident and employee experience meet and exceed the expectations of Millennia Housing Management Ltd. (MHM). The RVP will assist in establishing operating policies and procedures, ensuring compliance with applicable housing laws, and providing mentorship and development to a large team.
The Regional Vice President of Property Operations will pursue the full occupancy and the collection of rents while optimizing rental income. The RVP will also ensure their assigned regions meet all financial goals, compliance, and regulatory requirements.
The Regional Vice President of Property Operations must have a proven track record in managing multiple portfolios of Market Rate, Low-Income Housing (Section 8/HUD), Rural Development Properties with oversight of a minimum of 6,000 units 6000+ units, and be an excellent communicator, motivator, and a hands-on leader.
Essential Functions and Responsibilities
Lead and develop a team that may consist of a Regional Property Director, Regional Property Managers, Operations Specialist, and Area Maintenance Technicians and serve as an executive leader in the organization.
Physically inspects units and communities to ensure it meets MHM standards. Ensure that quarterly inspections are being conducted.
Ensure that site staff process re-certifications and manage waiting lists while anticipating occupancy and financial performance issues.
Perform regular financial performance reviews to ensure that properties run effectively and within budget. Participate in property budget and capital planning development, oversight, and execution.
Understand all aspects of the affordable housing and market-rate program features of the assigned properties and optimize the financial and operational performance of the properties.
Actively oversee REAC and MOR preparation deploying resources as needed.
Proactively manage housing partner subsidy programs and relationships, particularly regarding rental housing subsidy, rent increases, and inspections.
Ensure site teams manage accounts receivable, accounts payable, and cash so that the properties can meet all obligations promptly.
Monitor and maximize bottom-line profitability throughout the portfolio and proactively report changes or anomalies.
Drive consistency of operations, identify best practices and thoughtfully lead implementations.
Consult with construction partners for developed assets as well as assets undergoing renovation.
Develop and implement improved systems to monitor operating performance and team productivity.
Maintain awareness of current industry compliance and legal and code issues.
Be readily available to receive property and staffing-related emergencies.
Manage vendor relationships for properties to ensure cost efficiencies.
Verify marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan, are upheld while implementing all phases of leasing, marketing, and resident retention plans.
Ensure monthly lease renewals and re-certifications deadlines are met.
Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
BS/BA degree in business, finance, real estate, or a related field is preferred.
Training certification HCCP, COS is preferred.
Minimum of ten years of experience overseeing affordable housing communities and staff operations, including experience with lease-ups, maintenance plans, regulatory requirements, and budgets with oversight of a minimum of 6,000 units.
10 or more years of experience with HUD, affordable housing, LITC, project-based section 8, and REAC/MOR audits.
Knowledge of one-site property management software is a plus.
Experience in preparing annual budgets and analyzing variance reports is required.
Coach regional and property managers and on-site staff on how to provide positive residence experiences and high-level customer service.
Proven ability to mitigate and resolve complex resident concerns. Partner with additional departments and utilize resources to resolve escalated resident matters.
Maintain strong vendor relationships.
Attend local events and fairs to stay aware of industry standards and developments.
Serve as liaison between communities and Operations leadership to effectively communicate financial and operational performance.
Work Conditions & Physical Demands
Able to work independently or as a team member to assist employees and managers with special projects.
Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
Collaborate with different departments, including Asset Management, Accounting, Human Resources, Development, and Compliance, to develop policies and procedures.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds and push 13-25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to be working on the right things at the right time and, in doing so, staying aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before decisions are made.
Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
Expected Hours of Work & Travel
Days and work hours are generally Monday through Friday, and frequent weekend shifts.
Heavy travel is expected.
We are an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Millennia Housing Management, Ltd. is contingent on successfully passing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.
About The Millennia Companies®
Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.