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Millennia Housing Management RealPage Business Analyst (Remote) in Cleveland, Ohio

Millennia Housing Management is hiring a RealPage Business Analyst to join our team. This role will work alongside key stakeholders to analyze and review business processes, specifically within the RealPage software. Main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing as needed. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. The Business Analyst is expected to be able to challenge assumptions in the Business environment, challenging and leading change where necessary.

Essential Functions and Responsibilities

  • Set up all settings in RealPage for new acquisitions

  • Work with Financial Services Department providing reports and any other necessary items for set up

  • Responsible for gathering business requirements, creating user stories, and designing scalable, best practice solutions for critical business projects in each property

  • Create detailed descriptions of user needs, program functions, and steps required to develop, train or enhance company processes

  • Member of RealPage product Committees, attends Conference, & provides voting

  • Involved in major product updates, provides training and implementation

  • Translating, organizing and simplifying requirements: Evaluate information gathered from multiple sources, reconcile conflicts, decompose information into details, organize the details and distinguish user requests from the underlying true needs.

  • Provide analysis on property report data and digest information for further planning or further action

  • Expert in running all necessary reporting and property data analysis from RealPage

  • Support Fund Accountants with the setup and design of Accounting Automation rules and with use of various Accounting and General Ledger Consolidation Methods

  • The Business Systems Analyst will be responsible for leading RealPage technical and reporting projects and ensuring they are passed on to the operations team

  • This position coordinates the efficiency and accuracy of data entered and processed in the RealPage systems and other integrated software programs including accounting and financial data, cash collections, purchasing/payments, leasing systems, customer/tenant information, rent rolls, and operational site system

  • Translates user requirements into functional specifications for IT

  • Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely manner

  • Complete Software conversion including REALPAGE-Onesite specific changeover and similar software conversion

  • Understand the property management needs of software data base archived and updated information in system(s). E.g. Market Rents; Leased Rents; In place Rents; Loss to Lease and how to revise/refresh/update systems needs entity by entity as applicable

  • Provides user administration and maintenance of all end users of property management software and online learning platform

  • Assist with unresolved issues between PMs (on site) and all the RealPage products

  • Understand the relationship between a property and the reports/data within the Real Page system

  • Understand the reports/data that cover the entire portfolio of properties and provide analysis on all

  • Create information to help implement a system for the acquisitions of properties. Establishing an automated system or process to improve efficiency when a property is first acquired. Working with department heads to combine the necessary components in this system.

  • Understand fundamental issues with RealPage and identifying solutions for Millennia. Conveying those solutions to the RealPage team members to better suit Millennia’s needs.

  • Ongoing Management in relation to the acquisition process or system. This includes pulling department heads or executives together in order to establish an ongoing system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experiences:

  • Bachelor's degree or equivalent experience required

  • 3 -5 years related experience as a Business Analyst, RealPage experience required

  • Experience with Property Management software, such as One Site or Yardi, is preferred

  • Knowledge of report writing tools is required

  • Excellent organizational skills with the ability to manage multiple projects and effectively establish priorities

  • Exceptional communication and interpersonal skills with significant ability to communicate at different levels of an organization

  • Ability to work effectively in a cross-functional, integrated, and team-based environment

  • Strong attention to detail with a strategic mindset to make recommendations and enhance processes

Work Conditions & Physical Demands

  • Able to work independently or as a team member to assist HR, employees, and managers with special projects requiring the use of the HRIS systems.

  • Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.

  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

  • Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.

  • Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.

  • Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strives to create a meaningful experience and build lasting relationships.

  • Performance: Achieving exceptional performance requires us all to be working on the right things at the right time and, in doing so, staying aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before decisions are made.

Expected Hours of Work & Travel

  • Days and work hours are generally Monday through Friday but may require evening and/or weekend shifts

  • Travel may be required, as necessary

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on successfully passing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.


This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multifamily development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multifamily real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.