Experience Inc. Jobs

POSITION OBJECTIVE

Working under general supervision, work with Information and Project Directors and others to ensure the successful completion of projects. May manage small technical projects.  Manage and support information technology resources, services, and systems in the Heath Education Campus -- Samson Pavilion (HEC). This position will implement procedures to create and maintain an efficient, managed technical environment that provides high-quality services and proactively anticipates and addresses issues. This service-oriented position requires excellent customer service and a breadth of technical skills as well as the ability to lead and implement small projects with a focus on the HEC, primarily School of Medicine (SOM) and assist with School of Nursing (SON) as needed. The position works alongside other staff members providing high-quality technical services to a diverse set of departments. Although individual staff may develop specializations in the overall service portfolio, a level of cross-training is also expected.

ESSENTIAL FUNCTIONS

Research, troubleshoot and resolve reported end-user issues with computers, audio-visual equipment, printers, tablets, phones, software, and operating systems in the HEC. Manage and perform work related to the HEC project including the maintenance of the SOM's radiology lab; HoloLens sessions; IQ iPad project; annual student iPad distribution project; and other HEC IT projects.  Provide direction and support for HEC faculty, staff, and students (customers) on the use of both local and cloud-based storage solutions.  Provide direction and support for the Google Apps suite of services. Assist with other administrative HEC schools/departments customers at the UTech Care Center (Tech Bar) and by appointment. Record all work in a ticket tracking system. Create and update internal documentation and help desk scripts for common issues. Provide ad-hoc training, where appropriate. Research developments in information technology use in assigned areas to anticipate user needs. Act as a change catalyst and communicate to stakeholders affected by changes and address their questions, concerns and need for information. (40%)

Initiate, manage, and implement small projects in conjunction with the requesting department and required UTech areas.  Lead and follow through on project activities (with a technical component) spanning multiple HEC departments. Monitor and maintain the project schedule.  Perform business process analyses and reach sound, logical conclusions regarding customer needs and business requirements.  Monitor project risk and problems.  Make recommendations on issues affecting the project.  Develop project and/or requirements, plans and channels for gathering, sharing, disseminating, and storing project performance information.  Compile and distribute monthly and milestone-specific reports.  Generate training and or guides where appropriate. Build relationships with vendor partners and maintain consistent contact. Assist with the development and implementation of financial tracking processes, tracks project funding, and ensures contract tasks are appropriately funded. Prepare clear, concise, and accurate documentation, reports of work performed, project management reports and other written materials.  Identify key supporters at all levels for change initiatives and help them maximize their contributions to change. (35%)

Setup, deploy and maintain networked workstations, mobile devices, peripherals, telephony, and audio-visual equipment in departmental offices for HEC customers. This includes the delivery of various equipment that has been or needs repair. Maintain an accurate and detailed inventory and maintenance history of all software and equipment assets in an invent