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Salesforce.com, Inc. Production Support Engineer - Customer Centric Engineering in Cleveland, Ohio

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsJob DescriptionProduction Support Engineer, Customer Centric EngineeringOpen to most Locations in the US and CanadaIn school, or graduated within the last 12 months? Please visit FutureForce for opportunities.Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.What you'll be doing:Using your Java/C#/.net/Javascript, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organizationFiguring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into codeIdentifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teamsProviding timely information to customer facing teams to improve overall customer satisfactionMentoring Technical Support on technical issues and best practicesBuilding relationships with other teams across Customer Services, Research & Development (R&D) , and data center operations as a technical expertChampioning Supportability and Debuggability initiatives throughout R&DRequired SkillsBachelor's DegreeDeveloper-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the companyDemonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuitsUnparalleled troubleshooting and problem-solving skillsExcellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of managementEligibility for federal clearance to provide service to our government cloudPreferred SkillsBS or MS in Computer Science preferredBenefits & perks:We have a public-facing website that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:*LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce