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The Sherwin-Williams Company Product Support Color Agent in Cleveland, Ohio

Here, we believe there\'s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there\'s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We\'ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow, and discover in a place where you can thrive and Let Your Colors Show! At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at www.myswbenefits.com. Click on \"Candidates\" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. This role provides a range of technical and creative support during one of the most critical parts of the customer\'s paint purchase journey. Support includes providing color formulas and color-matching services as well as assisting in providing color design advice across a wide range of color system, product, and brand platforms. This role recognizes the urgency of our support to our retailers and demonstrates confidence in helping customers make informed decisions regarding color choice in their projects. Growth in this role will include increasing competence in the importance of color application, color theory, and design. POSITION RESPONSIBILITIES: This position is responsible for the day-to-day handling of all color-related requests and inquiries in support of Sherwin- Williams Consumer Brands Group products. The incumbent will regularly interact with consumers and other retailers through a variety of communication mediums including phone, e-mail, web, and messaging. Responsibilities include, but are not limited to: * Contact Management: o Frequent utilization of phone, email, and web messaging to field inquiries from Customers o Adherence to defined business rules and procedures to provide consistent service o Prompt and inclusive responses to customers in accordance with department and business rules o Consistent and frequent use of CRM (Customer Relationship Management) application to capture critical data o Quality customer contacts that result in customer perception of products and services far superior to our competition by presenting our company as the preferred supplier o Active Listening * Product Knowledge and Advocacy: o Current on product/color/brand/account information for assigned Consumer Brands Group brands/accounts, including information on competitors o Back-up Brand Liaison and/or support for at least one brand by continually developing product expertise and communicating directly with all necessary subject matter experts (marketing, R&D lab, and other functional areas) o Information sharing by determining the best method for relaying pertinent content to the department (e-mail, knowledge base articles, PowerPoint presentations, etc.) * Contribute to Department Initiatives: o Consistent information sharing and standards adherence through partnering with Methods & Procedures team o Communication and information flow management by representing SW across customer departments and organizational levels on a wide range of SW initiatives and issues POSITION REQUIREMENTS: FORMAL EDUCATION Required: High School Diploma Preferred: College Degree in a Business, Marketing