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Description IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization. We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy. At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success! Responsibilities & Expectations: The Operations Manager is responsible for driving continuous improvementandCustomersatisfaction by managing the deployment of the operational framework at IPS. Lead and/or support Continuous Improvement Process Solution (CIPS), including customer satisfaction, quality, safety, productivity and employee relations in an Electric Motor and Generator repair facility. The Operations Manager will be responsible for the management of supervisors, Leads, technicians, equipment, and materials to achieve both daily and long-term production goals. This is a highly visible, high-impact position where a successful candidate will have the opportunity to play a decisive role in the future success and growth of the organization. Responsibilities include: Provide leadership, guidance, and performance management to build a world class team in safety, engineering, quality, customer service, teamwork and entrepreneurial spirit. Achieve financial targets in the service center Annual operating plan (AOP) through management of repair job margin. Ensure proper procedures and standards are in place and to conform to customer requirements, such as inspections, data collection, and delivery of materials, are being met and IPS Standard of Work (SOW) requirements. Develop and monitor monthly priority list to meet customer delivery requirements and monthly financial goals. Assist with developing work plans, operations scheduling, expediting material and time estimates to the work operation. Direct hourly workers to work safely and actively participate in all site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities. Enforce accountability at all levels with consistent record-keeping and training. Maintain overall training plan and required certifications for hourly employees. Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear downs, inspections, and production repair jobs. Responsible for staffing of hourly workforce, and management of personnel in such areas as time logging, job performance to work plans, and overtime tracking/authorization. Lead the effort to improve key Customer Facing Metrics: (Quality, Time to Quote, Approval to Ship, and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs). Be a strategic problem solver with a strong passion to drive growth across our company. Qualifications and Competencies: Technical background with electrical and/or mechanical products (REQUIRED) Bachelor's degree in Engineering or Operations with Industrial supervisory experience in a related field. 10 or more years of work experience, including fast-paced supervisory experience in a service and manufacturing environment. Comprehensive knowledge of motor and pump repair services including machining, electrical testing and assembling processes. Experience using an operation system production and materials control syste