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Proofpoint Manager, Managed Services in Cleveland, Ohio

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Manager of Managed Security Awareness

Leadership Excellence: Lead and mentor a team of skilled professionals, fostering a collaborative and high-performance culture. Your exceptional leadership will inspire and drive the team to exceed customer expectations consistently.

Service Delivery: Oversee the delivery of managed services to our valued clients, ensuring top-notch service quality and adherence to SLAs. You will be the driving force behind maintaining our reputation for excellence in customer satisfaction.

Client Relations: Cultivate strong relationships with clients, understanding their needs and providing proactive solutions. Your exceptional communication skills will be instrumental in building long-lasting partnerships.

Positively engage with customers through escalations: Meet with customers when problems arise, listen to their view, creatively craft a resolution, or include the appropriate colleagues to satisfy the customer’s issue(s).

Continuous Improvement: Promote a culture of continuous improvement, leveraging data-driven insights to optimize processes, enhance efficiency, and deliver an exceptional client experience.

Identify opportunities to employ automation or SOP’s: Understand the team’s activities, develop ways to do more with less.

Foster cross-team collaboration: Organize regular meetings, where teams can discuss ongoing projects, share updates, and brainstorm ideas together.

[Essential Duties]

  • Communicate strategies and best practices with staff or clients for the services provided by the team. 

  • Conduct regular meetings with team members, establish goals and discuss concerns. 

  • Monitor and report on team’s performance. 

  • Stay current on Proofpoint Security Awareness product additions and changes. 

  • Communicate to the rest of the team. 

  • Special projects as needed to address issues and features. 

  • Assist sales when potential customers have Managed Security Awareness related questions. 

  • Monitor customers that are near renewal. 

  • Escalate customer issues.

  • Find excellent candidates and drive interviewing and hiring process. 

  • Evaluate new customers and assign team members to them. 


  • Bachelor's degree in [relevant field] or equivalent experience.

  • 5+ years of experience in managing teams and delivering managed services.

  • Proven track record of success in achieving operational goals and KPIs.

  • Strong understanding of industry best practices and emerging trends in managed services.

  • Excellent communication, negotiation, and problem-solving skills.

  • Ability to thrive in a fast-paced, dynamic environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 116,690.00 - 183,370.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 96,880.00 - 152,240.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 87,220.00 - 137,060.00 USD

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.