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Millennia Housing Management Leasing Manager - The Statler in Cleveland, Ohio

The Leasing Manager is crucial to the success of the community and reports to the Property Manager working closely with regional leadership on the coordination of community marketing, leasing, and renewal strategies that continually ensure occupancy and renewal rates at maximum levels. Working as an influential and conscientious leader this position is responsible for managing the front-of-house operations, supervising a team of Leasing Consultants, and driving productivity through focus on customer service and a strong ability to execute on established goals. The Leasing manager will share responsibility for the overall execution of policies, procedures, and programs that ensure a well-managed and maintained community.

The ideal candidate will have a demonstrated ability to lead, train, motivate, and hold accountable direct reports. Additionally, this candidate will have an aptitude for the development and execution of marketing plans and dissemination of data to make recommendation on leasing and renewal strategies, rents, and concessions. Ultimately the Leasing Manager is responsible for full oversight of the entire leasing process from first contact and processing of rental applications through lease renewal and beyond.

Key Responsibilities include but are not limited to:

  • Oversees the marketing and advertising of vacancies through various advertising channels to attract potential residents.

  • Provides tours and information to prospective residents and maintains exemplary personal conversion and closing ratios.

  • Guides the activity and operations of the leasing team to ensure revenue and occupancy goals are achieved.

  • Organizes meetings during which leasing operations are discussed and goals are communicated identifying solutions necessary for achieving occupancy targets.

  • Leads, trains, and motivates leasing team to meet and/or exceed closing and renewal benchmarks.

  • Oversees the processing and approval of rental applications and lease documents

  • Conducts surveys of the market to obtain information on competing properties, rental rates, and other trends that pose threats and opportunities that affect occupancy and rents.

  • Ensures the proper documentation and storage of leasing files

  • Provides required reports and maintains records according to company policy.

  • Maintains contact with clients during their residency to oversee their welfare and assist in resolution of issues through responsive support

  • Inspects regularly common areas, model units, leasing office, and community spaces to ensure best-in-class condition.

  • Assists Sr. Property Manager with rent collection, receipting, preparing deposits using OneSite property management software.

    Qualifications:

  • 3+ years experience in property management with the ability to motivate staff and communicate effectively.

  • Excellent problem solving, listening, and reasoning skills.

  • Ability to empathize with residents and staff while still enforcing community rules and policies.

  • Demonstrated ability to work effectively with Microsoft software applications and Onesite software.

  • Proficient in reading and writing English.

  • High school diploma or equivalent.

    Administrative:

  • Organizes and files all relevant reports, leases, and paperwork.

  • Accepts service requests from residents and routes to maintenance for prompt processing.

  • Ensures property's filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.

  • Assists the Sr. Property Manager with all on-site property operations.

  • Secure tenant renewals at the highest rate possible.

    Resident Relations:

  • Maintains a positive customer relations attitude.

  • Physically inspects units and Community.

    Marketing:

  • Must be knowledgeable of all phases of leasing and resident retention.

  • Evaluates lease renewal rate opportunities each month.

  • Creates innovative marketing ideas for marketing the Community and improving resident satisfaction.

  • Remains current on and compliant with the policies and laws affecting the Community's marketing and leasing.

  • Ensures the property is leased at or above market occupancy at proper rent levels by showing and leasing apartments when the leasing agents may be unavailable.

  • Assists Property Manager in ensuring all property marketing is current, accurate, and at its optimal appearance and performance.

    Required skills and abilities

  • Knowledge of state and local landlord/tenant laws.

  • Excellent verbal and written communication skills.

  • Must have strong computer experience in MS Word, Excel, and Outlook; Onesite experience a plus.

  • Must be thorough, reliable, responsible, honest, organized, flexible, and service oriented.

    Preferred Education and experience:

  • High school diploma/GED required or

  • 3+ years experience in residential leasing or property management.

  • Excellent communication and time management skills.

  • Well-developed customer service and sales skills.

    Grooming & Uniform

  • Must maintain a neat, clean, and well-groomed appearance.

    Physical Demands

  • N (Not Applicable) Activity is not applicable to this position.

  • O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

  • F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

  • C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

    Physical Demands

    Lift/Carry

    Push/Pull

    Stand - C

    Grasp - C

    10 lbs or less - C

    12 lbs or less - C

    Walk - C

    Reach Outward - C

    11-20 lbs - C

    13-25 lbs - C

    Manually Manipulate - C

    Reach Above Shoulder - C

    21-50 lbs – F

    26-40 lbs - F

    Sit - C

    Speak - C

    51-100 lbs - N

    41-100 lbs N

    Climb - O

    Crawl - O

    Over 100 lbs - N

    Squat or Kneel - O

    Bend - O

    Other Physical Requirements:

    Vision - C

    Work Environment

    Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.

    Background Check Process

    Your resume and application information, including employment history, educational history, and credentials/certifications, are subject to verification.

    EOE/Disabled/Veterans Statement

    We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

    Acknowledgment

    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    The employee is expected to conduct all business following our Company Team Promises. Policies and procedures, employee handbook, and following Fair Housing laws(both federal and local), Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, National Labor Relations Act, and all other laws of the multi-family industry.

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