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Millennia Housing Management Learning & Development Partner (Property Maintenance) in Cleveland, Ohio

Position Overview

The Learning & Talent Development Partner (Maintenance) will be responsible for coordinating, delivering, and preparing all training related to the maintenance operations within their designated region. The Learning and Talent Development Partner will provide training resources and tools to help improve the performance and development of Maintenance New Hires.

The Learning and Talent Development Partner will formulate partnerships across the regions and the HR function to deliver value-added services to management and employees that reflect the organization's business objectives.

Essential Functions and Responsibilities

  • Responsible for the planning, implementation, and delivery of Millennia's Training curriculum and on-site on-boarding plan for new Maintenance professionals.

  • Design and conduct the on-site on-boarding program, including property operations, maintenance, and Information Technology training.

  • Facilitates training courses applicable to Millennia Maintenance operations (i. e. Real Page, Real Page Mobile training, Interplay, customer service, operational training, compliance, on-boarding, Standard Operating Procedures, technical maintenance training, etc.) to all maintenance team members.

  • Schedule and help facilitate software training (as appropriate) for RealPage, Microsoft Office, and other systems/applications used by the organization.

  • Collaborate with HR, IT, and Operation representatives to ensure that all new hires receive training materials and have the appropriate training plan (New Hire Orientation and Development Plans) in place upon their arrival and will schedule and deliver training in support of rollouts/deployment.

  • Customize, track, and report new hire activity and training compliance through checklists and the LMS platform.

  • Coordinate and assist with adjunct field Maintenance Training Partners to ensure all new hires and ongoing training needs are covered.

  • Demonstrate expert knowledge of all core applications, develop an overview understanding of additional applications as used in the multifamily housing industry, develop expertise in training approaches and deliver train-the-trainer sessions for trainers and other support teams.

  • Design and prepare educational aids, materials, and quick reference guides.

  • Effectively interface with IT team to ensure appropriate technology is utilized for delivery and ongoing training needs.

  • Contribute to organizational rollouts of IT solutions. Providing support during and after go-live.

  • Audit training content/materials to ensure materials are up to date with site and compliance requirements, keep training content relevant, and help drive employee engagement.

  • Manage course material and create reporting & metrics through the company e-learning platform to track and assign all training.

  • Increase the speed of new hire performance and ramp by building & facilitating comprehensive on-boarding programs for new hires.

  • Performs other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experiences:

  • In-depth knowledge of maintenance operations, preferably within a multifamily housing environment industry, is required.

  • Intermediate to an expert level of understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, and appliance repair.

  • Background in instructional design/ curriculum development and knowledge of adult learning methods must possess excellent presentation skills, strong technical documentation skills, and proficiency in Microsoft Office.

  • Impeccable communication skills, both verbal and written.

  • Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties for training, etc.)

  • Exceptional scheduling and organizational skills are required.

  • Software proficiency, specifically Real Page, PowerPoint, MS Word, and Excel.

  • Experience working with Learning Management Systems

Work Conditions & Physical Demands

  • Able to work independently or as a team member to assist HR, employees, and managers with special projects requiring the use of the HRIS systems.

  • Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.

  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

  • Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.

  • Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.

  • Service-Focused: Understand what internal and external stakeholders’ value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.

  • Performance: Achieving exceptional performance requires us all to be working on the right things at the right time and, in doing so, staying aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before decisions are made.

Expected Hours of Work & Travel

  • Days and work hours are generally Monday through Friday but may require evening and/or weekend shifts.

  • Frequent regional travel will be required, as necessary.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on successfully passing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Acknowledgment:

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multifamily development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multifamily real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.

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