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Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 JOB BRIEF This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on Key's ARP (Account Reconciliation Program) and KeyCapture platforms and other duties as assigned. This is a home-based position and applicants can be located remotely, in any region within Key's footprint. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives. ESSENTIAL JOB FUNCTIONS Primary responsibility is providing operation support of APR and KeyCapture, and additional areas of support, as assigned. Job functions of an Operations analyst include: Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems;performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures. Delivering high quality support and great service to our internal/external partners and clients. Active participation and guidance as it relates to ARP, and the associated applications/systems, process initiatives and projects. Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects. Assist in developing reporting and metrics to measure performance and effectiveness of operational processes. Demonstrate and maintain familiarity of industry trends and practices in operational area, Risk Management, Compliance, and Operations. Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business. Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders. Mine data from primary and secondary sources often using complex joins across multiple datasets Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc. Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations. Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion. Builds relationships and communicates effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners. More broadly, analysts are expected to display the following skills and competencies: Strong problem solving through ability to analyze qualitative, operational & financial data Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types Ability to concisely and effectively communicate with senior management High degree of adaptability & intellectual curiosi