Job Information
Millennia Housing Management Lead Hotel Engineer - Marriott Hotel in Cleveland, Ohio
Position Overview
As a Lead Engineer, you play a vital role as a team leader and team member, delegating, supervising, and directing the maintenance department's work while upholding our reputation and high customer service standards.
Essential Functions and Responsibilities
General Maintenance
Display above average engineering operations skills and strong general mechanical ability.
Display advanced ability to read standard blueprints and electrical schematics concerning plumbing and HVAC.
Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, replace electrical switches and outlets, and program TV's.
Perform advanced troubleshooting of all hotel Mechanical, Electrical, and Plumbing systems.
Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision.
Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components.
Respond and attend to guest repair requests.
Clean, lubricate, protect and otherwise maintain all tools and equipment.
Respond and attend to guest repair requests.
Clean all engineering areas as directed by Engineering Management.
Maintain the preventive maintenance records, inspections, and rounds using a computer management system.
Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
Maintain a proper inventory of parts, materials, equipment, tools, and supplies necessary to perform his/her job.
Maintain maintenance inventory and requisition parts and supplies as needed.
Read, log, track and interpret readings from meters, gauges and other measuring devices.
Assist in the compilation of data for Preventative Maintenance inspection records.
Accident Prevention and Safety
Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Complete appropriate safety training and certifications to perform work tasks.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Maintain a working knowledge of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.
Follow property specific procedures for handling emergency situations (e.g., Fire and Emergency Response Team, evacuations, medical emergencies, natural disasters) in order to preserve the building and its systems during the emergency and act as quickly and responsibly as possible to return the building to its normal operating status.
Display solid knowledge and skill level in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
Use the Lockout/Tagout system before performing any maintenance work
Store all flammable materials in OSHA and EPA approved containment devices.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Respond to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Follow verbal or written directions pertaining to minor maintenance repairs.
Keep supervisor updated on assignments.
Maintain communication with supervisors so that needed materials, tools and supplies are available or on order.
Perform daily assigned work orders and follow engineering standard operating procedures.
Work with laundry, kitchen, and other departments to maintain all rooms, buildings, and property in perfect condition.
Train, mentor, and provide technical advice to other engineers as needed or requested.
Work in a team environment and effectively interact with all levels of the organization.
Computers/Software
Transmit information or documents using a computer.
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Display working knowledge of engineering computer programs related to preventative maintenance, guest response, energy management, and other systems including devices that interact with such programs.
Performs other related duties as assigned by management.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
High school diploma or equivalent.
One to two years related experience or equivalent preferred.
General knowledge of security procedures/methods and fire safety.
CPR and First Aid Training preferred.
Report writing experience preferred.
Excellent written and oral communication skills.
Ability to work independently (and in a team).
Work Conditions & Physical Demands
Work is performed indoors and outdoors in a setting with regular exposure to cold, heat, noise, people, and equipment.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment:
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.