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ARAMARK IT Operations - Support Coordinator I in Cleveland, Ohio

Job Description

The IT Operations - Support Coordinator III supports our consumer Point of Sale (POS) and ecommercesolutions. This critical position will enable you to develop extensive skills in application management, andenvironment support of multiple business critical applications. These include centrally led POS, Financial Analysis.The position will have responsibility for the maintenance and analysis of payment technologies, as well as thecontinual maintenance of application security, particularly Payment Card Industry (PCI) certification in theenvironment

Job Responsibilities

  • Responsible for proactive support and maintenance around POS systems

  • Responsible for the programming of menu items and pricing updates in POS systems, as well as maintenance of the menu item database.

  • Responsible for IT infrastructure maintenance, including a repository of hardware, a record of mac addresses, and static IP addresses

  • Acts as a liaison between local management team, Aramark IT, and university IT to set up and troubleshoot hardware, POS, and networking issues

  • Responsible for proactive support and maintenance around the Patron Management system database, as well as the semesterly programming of meal plans and patron upload/management

  • Work with meal plan holders on resolving technical issues regarding their meal plan, including guiding student through troubleshooting steps to diagnose problems and determine root cause

  • Provides technical support and training to management team, including support with Microsoft Office suite, Microsoft Teams, and other proprietary applications

  • Provides technical support for various technology systems on campus, Including music & A/V systems, cable televisions, digital menu boards, automated vending machines, as well as any other technology initiatives

  • Monitors support issues, enters and tracks service tickets, ensures resolution plans and reports progress to management

  • Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise

  • Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions

  • Communicates with users regarding any system enhancements and or scheduled upgrades

  • Participate in technical and functional training classes as necessary or required

  • Provides excellent customer service

May be asked to assist in the meal plan office by answering meal plan holder questions in regards to their account and assisting with any issues they have

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.


? Bachelor?s Degree in Information Technology Field or equivalent work experience is required.

? Experience with Micros POS system is a plus.

? 5 to 7 years of progressively responsible experience including, but not limited to: in depth, hands on expertise with large and complex hospitality and Point of Sales systems

? Strong analysis, organization, communications, interpersonal skills and project management skills are essential.

? Experience with hospitality customer technologies is required.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .