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MOTOROLA SOLUTIONS INC Field Systems Integration Engineer - Remote in Cleveland, Ohio

Company Overview At Motorola Solutions, we believe that everything starts with safety.It\'s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we\'re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters. Department OverviewMotorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics. At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Avtec, a Motorola Solutions company, provides dispatch consoles for mission-critical and business-critical operations centers. With the long lifespan, software-based Scout system, Avtec continues its legacy of providing proven, trusted, and reliable solutions to clients around the world.Job Description The Field Systems Integration Engineer is responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems. Responsibilities include but are not limited to: Prepares and configures Scout for integration into complex customer systems Completes installation, testing and acceptance of Scout in complex customer systems Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium Determine most cost-effective repair/resolution to minimize customer downtime Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution Provide after-schedule support on an as needed basis Work collaboratively with the Sales team to support pre-sales system designs and technical presentations. Provide on-site end user training Coordinates design of subsystems and integration of total system Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable Uses computer assisted engineering and design software and equipment to perform engineering and design tasks Must be able to travel 75% of time Qualifications: Associate\'s or Bachelor\'s Degree in a technical or engineering field OR 2+ years of relevant working experience in software, networking, IT, public safety, wireless or related field Interpersonal/Soft Skills: Self-motivated with the ability to work well both in groups and independently Ability to sco