Job Information
Burroughs Field Service Technician 2 in Cleveland, Ohio
Field Service Technician 2
Field Service Cleveland, OH
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Description
Burroughs’ Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.
Key Responsibilities:
Installs, maintains and services cash automation equipment at assigned customer locations,
Diagnoses and resolves product performance problems,
Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members
Maintains tools and parts inventory in a secure and accurate fashion.
Minimum Requirements:
Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery,
Positive attitude and a passion for customer service,
Impeccable personal integrity and business ethics,
Independent and team work skills,
Self-motivated and well organized,
Good oral and written communication skills.
High School Diploma or GED (Associates Degree is a plus),
Must be at least 21 years of age,
Must hold a valid US driver’s license,
Ability to lift and/or move equipment weighing up to 75 pounds,
Previous experience with multi-vendor ATMs, cash automation equipment is a plus.