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Customer Service Representative Requisition ID 2024-49078 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-OH-CLEVELAND Location Name 90984 - RITZ-CARLTON CLEVELAND Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 1515 W 3RD ST Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City CLEVELAND Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province OH Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 44113 JobLocation_Header CLEVELAND OH United States Position Type (Portal Searching) Full-Time Category (Portal Searching) Customer Service/Support Overview SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity. The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. Responsibilities What you'll do Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility Assists customers in making payment to fully automated revenue control equipment Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise Assists in the management of the day-to-day activities of the assigned location. Monitors parkers in pay-in lanes Makes every customer interaction a moment that matters through friendly and professional conduct. Willing to assist customers that have forgotten where they parked their vehicle. Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct. Makes change (if required) for customers before transactions. Quotes rates for parking services. Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner (if required). Maintains cleanliness of facility and picks up trash in the surrounding area. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor. Qualifications What you need Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities