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Customer Service Representative Location: Highland Heights, OH About SKF: SKF has been making the world spin since 1907! SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet's surface. As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030. SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion. Job Summary: Our Customer Solutions & Pricing team is in growth mode! We are looking for a spectacular, dynamic, and reliable Customer Engagement Representative for our Seals Americas team. A representative exhuming confidence, passion, and empathy. The ideal candidate values collaboration and supports a culture for success within their team while advocating for our customers. This critical customer-facing position will be responsible for ensuring our customers are consistently provided a superior experience, delivering a flawless experience in every interaction, complying with customers' requirements while adhering to SKF policies and proactively driving improvement daily. Job Roles and Responsibilities: Order book management Customer forecasts updates Increasing revenue by suggestive selling Building and maintaining professional relationships Preparing quotes, delivery information, and offering technical knowledge, Accurately entering and tracking orders, follow up on shipments and proactively communicate to customer Working with factories and product planners to expedite deliveries Solving customer complaints and returned goods, while analyzing root cause and propose preventive actions Working with field sales to follow up on customer requests Working with engineers to ensure customer requirements are met Acting as a liaison between customers, sales, and factory regarding new, current and future requirements Job Experience, Skills and Requirements includes but not limited to: SAP experience preferred, AS400 and Progress Experience with prioritizing and completing multiple competing tasks while providing a flawless Customer Experience through first call resolution as well as timely, detailed follow up Able to communicate effectively and professionally across the organization with all levels of employees and management Professional experience in computer skills; strong in Windows, Excel, Macros, Microsoft systems, Lotus Notes databases, C4C (Customer Collaboration Tool), and experience with mainframes The optimal candidate will have a customer-first mentality, one that takes ownership of work in a continuously evolving environment Ability to work under pressure, delivering results in a timely manner while working on different customer requests Must be a motivated self-starter and team player Strong relationship building skills Have