Conventional Leasing Consultant - The Statler in Cleveland, Ohio
The Statler seeks a Conventional Leasing Agent to support its 295 units located in Cleveland, OH.
The Conventional Leasing Agent reports to the Community Manager and shares responsibility for the overall operation and the day-to-day activities associated with the leasing office.
The Conventional Leasing Agent will work to minimize vacancies, lease apartments, promote good working resident relations, assure program compliance, and perform office tasks as required.
The Conventional Leasing Agent will provide tours of the community, handle all details of move-outs and move-ins per inspection checklists, manage maintenance requests for timely completion, and ensure residents are provided with a clean, safe, and well-maintained community. Daily activities will include working collaboratively with your community team and key partners in Maintenance while ensuring all required aspects of apartment turnovers, leasing, compliance, and assisting in operating a stable, fiscal operation are covered and meeting all requirements.
The ideal candidate will manage the marketing/leasing process from start to finish, compellingly presenting the apartment and community and creating excitement. Responsible for marketing plan based on current market information and revises to respond to changing market needs; fosters relationships with the community, prospective tenants, conduct tours of the property, process rental applications, advertise, and daily administration of property marketing goals.
If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.
Key responsibilities include but are not limited to:
Responsible for filling occupancy
Presenting properties and amenities in a positive light to prospective tenants
Tracking all prospect leads
Complete all required paperwork and database documentation/entries
Demonstrate excellent customer service and professionalism
Assist with all activities related to leasing apartments.
Handle telephone calls, including retrieving messages and returning calls.
Greet, pre-qualify, demonstrate, and follow up with prospects
Successfully overcome objections and practice closing techniques
Conduct move-in orientation, move-in inspection, execute all documents, verify the utility accounts have been transferred into the resident's name, and collect all monies due before releasing the keys to a new resident.
Handle and accurately complete all paperwork and reports associated with leasing activities.
Maintain files of leasing paperwork and input leasing data into computers accurately and in a timely fashion.
Submit completed move-in files to Assistant Property Manager
Notify the Community Manager of all conditions that are unsafe or are areas of concern.
Maintain positive resident relations by responding to residents in a friendly, professional, and timely manner.
Place a strong emphasis on customer service in every action on the job.
Assist Community Manager in other duties as deemed necessary by property circumstances or situations.
Experience & Education
1+ years prior market-rate apartment leasing management experience preferred.
Extensive sales experience
Excellent time management and multi-tasking skills.
Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors.
Strong organizational skills with practical decision-making abilities.
Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records.
Knowledge of accounting for collecting/tracking rents and posting to appropriate records.
Minimum High School degree or GED equivalent preferred
Multi-Family housing experience a plus
Onesite experience a plus.
Experience with Microsoft Office (Word, Excel, and PowerPoint).
Marketing, sales, or customer service experience required.
Grooming & Uniform
Must maintain a neat, clean, and well-groomed appearance.
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Stand - C
Grasp - C
10 lbs or less - C
12 lbs or less - O
Walk - C
Reach Outward - C
11-20 lbs - C
13-25 lbs C
Manually Manipulate - C
Reach Above Shoulder - C
21-50 lbs - C
26-40 lbs - C
Sit - C
Speak - C
51-100 lbs - N
41-100 lbs - N
Climb - O
Crawl - O
Over 100 lbs - N
Squat or Kneel - O
Bend - O
Other Physical Requirements:
Vision - C
Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation.
The Background Check Process
Your resume and application information, including employment history, educational history, and credentials/certifications, are subject to verification.
We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employee is expected to conduct all business following our Company Team Promises. Policies and procedures, employee handbook, and following Fair Housing laws(both federal and local), Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, National Labor Relations Act, and all other laws of the multi-family industry.