Experience Inc. Jobs

SUMMARY Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building. ESSENTIAL FUNCTIONS

• Welcomes and acknowledge all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs
• Responds to inquiries on behalf of the campus utilizing student focused interpersonal skills, and assists as required
• Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner
• Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature
• Attends all College meetings as assigned
• Performs other duties as assigned

REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING

• High School Diploma/GED and/or minimum of one year of experience in a customer service-oriented role
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

• Possesses basic knowledge of customer service concepts, practices and procedures with the ability to use in varied situations
• Possesses strong organizational and time-management skills
• Possesses excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Works accurately with great attention to detail
• Demonstrated basic proficiency with Ad Astra or equivalent room scheduling program
• Demonstrated basic proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES CRITICAL COMPETENCIES

• Customer Service
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Collaboration / Inclusion
• Flexibility / Adaptability
• Time Utilization / Organization

IMPORTANT COMPETENCIES

• Servant Leadership
• Continuous Improvement / Innovation
• Results Focus

PHYSICAL DEMANDS/WORKING CONDITIONS (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note: Target Starting Salary Range: $33,150 to $34,850 The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to t