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Case Western Reserve University Communications Officer/Police Dispatcher in Cleveland, Ohio


Working under general direction, the communication officer serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of Case Western Reserve University. The primary objective of the communication officer position is to coordinate emergency and non-emergency response and communications to all emergencies. Duties include prioritizing requests for service, while positively representing the university and upholding the reputation of the division of Public Safety; serve as the university's information hub and recorder for all emergency and non-emergency situations; and monitor, access, edit sensitive and confidential systems to ensure the university operates without interruption.



  1. Receive, transmit, and dispatch all police, security, maintenance, parking and outside support agencies on multi-based radio communications. Receive, handle and/or transfer all calls (emergency and non-emergency) on a five-line phone system and an automated call management system. Gather and compile information for management use via computer-aided dispatch. (25%)
  2. Monitor three alarm systems and receive all alarms, security breaches, safety hazards. Initiate and follow-up on routine and non-routine email correspondence. Monitor, receive emergency calls and texts via university emergency phones and text-a-tip software. Perform, prepare, support, and/or coordinate routine functions such as unlocking/securing doors for staff/ faculty/ students, fire alarm and sprinkler by-passes/re-enables, fire watches, money escorts, parking infractions, traffic control, and additional routine calls for service. (25%)
  3. Coordinate, oversee and direct the safe ride safety and responsive transportation programs operations via automated dispatching software. (15%)
  4. Monitor and utilize the law enforcement automated data system in accordance with state rules and regulations to receive nationwide alerts, enter/retrieve information and provide sensitive personal and vehicle information to requesting police officers as requested. (8%)
  5. Coordinate all emergency and non-emergency communications, make appropriate notifications, to include sending mass notification to alerts to staff, faculty, students and key community members of potentially hazardous situations via multiple mass notification systems. (7%)
  6. Monitor, capture and retrieve video from in excess of 500 cameras to identify, review and document incidents and provide officer safety (number of cameras increased). (6%)
  7. Check out and receive keys and temporary university identification cards of daily contractors and vendors. Coordinate, oversee and direct university lost and found program. (6%)
  8. Perform routine tests of all systems in accordance with written policy and procedures; report any issues and/or malfunctions, i.e. panic alarms, camera operations, emergency phones, radio patching, mass notifications, etc. May direct the work of temporary and/or part-time employees. (6%)



  1. May assist in training new hires and temporary staff. (1%)
  2. Perform other tasks as assigned; learn new systems/upgrades as implemented. (1%)



Department: Frequent communication in person, via telephone and/or radio with: directors, managers, police officer in charge, police officers, mobile and facility security officers, contract security guards, security system's manager, fire and security technician and Access Services.

University: Daily communication in person, via telephone and/or radio with: directors, managers, supervisors, coordinators, maintenance customer service, information technology services, faculty and staff.

External: Frequent communication with emergency response agencies, i.e. Cleveland Fire, Police and Emergency Medical Services