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CBRE CMMS Sr Account Manager in Cleveland, Ohio

CMMS Sr Account Manager

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Digital & Technology / Information Technology, Facilities Management


Remote - US - Remote - US - United States of America


Responsible for overseeing the client relationship and technology needs where CMMS products have been deployed. Manages performance metrics in accordance with business KPI's (Key Performance Indicators). Provides routine day-to-day operations and administrative support for a CMMS. Assists in coordination of reporting, planning, process improvement, project coordination, controls for specialized software and other functions enabling the department to meet objectives in an effective and efficient manner.


Accounts :

Responsible for overseeing assigned CMMS accounts where CMMS product activities, including implementations, training, and ongoing care have been deployed ensuring work is completed in accordance with account timelines & contractual agreement.

Team Lead :

Estimates required hours on CMMS implementation projects. Coordinates priority Setting with management.

Compiles and delivers reports from CMMS regarding the work execution management process.

Supports overall CMMS strategy to align to CBRE GWS, client, and corporate initiatives.

Documentation :

Writes clear and concise work procedures, process documents, and business requirements documents.

Compiles information related to CMMS implementation and turns them into uploaded documents.

Projects: Participates and leads CMMS in integrations, roadmaps, enhancements, upgrades and other CMMS improvements.

Participates in outage planning activities such as scope identification and control, scheduling, coordination, risk assessment, execution, and continuous improvement.

Participates in solutioning, bidding and executing CMMS implementation initiatives and new Account onboarding.

Performs other duties as assigned.


Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models’ behaviors that are consistent with the company's values


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) required plus 5-7 years’ experience with process improvement, project management or other related experience.

2-3 years prior experience with CMMS products a plus.


Microsoft Project classwork or certificate of training preferred.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Able to communicate clearly and effectively with management, vendors and other departments. Able to develop and deliver a clear and concise presentation when required. Able to read and interpret vendor manuals and drawings. Ability to write detailed CMMS report requirements.


Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis. Able to perform some level of cost analysis and work within a structured budget.


Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


Computer skills required: EAM/CMMS; Spreadsheet and Word Processing (Excel, Word); Project Management Software (MS Project, Primavera, etc.) ; Email

Ability to learn and apply maintenance best practices.

Ability to work towards specific goals and objectives with limited daily oversight


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department

*Colorado Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the CMMS Sr. Account Manager position is $125,000 annually and the maximum salary for the CMMS Sr. Account Manager position is $145,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)