Experience Inc. Jobs

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. To address the most critical needs of our clients, RSM US LLP established the Security and Privacy Services group, comprised of more than 300 professionals dedicated exclusively to serving the cybersecurity needs of our clients. This group includes experienced consultants located throughout the United States, Canada, El Salvador, and India dedicated to helping clients with preventing, detecting, responding, and recovering to security threats that may affect their critical systems and data. We serve a diverse client base within a variety of industries, and we are relied upon to provide expertise across the full suite of security and privacy capabilities including managing the daily activities associated with our clients' security operations. We are seeking individuals with excellent organizational and execution skills to successfully transition clients from a sales phase to steady state operational readiness. Successful candidates will have solid working knowledge of project management fundamentals, Managed Security Service goals and outcomes, and strong interpersonal skills. As a lead professional within the Managed Security Services practice, the successful Onboarding Specialist will work in a small, focused team to manage multiple concurrent onboarding efforts. The candidate will execute against well-defined onboarding processes and procedures. The ideal candidate will have between 1-3 years of experience with the following critical tasks: Guiding clients from contract signature through successful onboarding to a live service state Validating completion of all sales process activities including conflict checks, contract approvals, and pricing model validity Gathering and validating project requirements against contracted services and service levels Capturing relevant technical and environmental information necessary for RSMD engineering and operational teams to perform onboarding tasks Coordinating complex technical activities across various operational teams and service components Identifying and resolving issues barring successful onboarding by working with necessary technical groups within and outside of the RSM Defense group Hosting client kickoff calls, leading onboarding touchpoints and status calls, and operating as the primary point of contact for clients during the OB period Managing OB project plans and documentation, and updating reporting mechanisms to inform clients, RSMD leadership, and broader leadership of overall onboarding status (individual client and overall portfolio levels) Performing handoff of client responsibility and communications to an RSMD Service Delivery Manager, thereby successfully transitioning from OB to steady state Tracking financial impacts of OB activities including impact to service revenue streams Maintaining and improving process documentation in accordance with RSMD standards and practices Managing project renewals and significant change orders to ensure continuity of service, including managing firm administrative requirements Required Qualifications: Bachelor's degree or higher 1-3 years of related work experience, specifically 1+ year of experience in a project management or service management capacity Proven experience leading client communications and critical client facing meetings Experience using the ServiceNow suite for task management and progress tracking Ability to intera