Experience Inc. Jobs

Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 Qualified candidate must be able to report to the Tiedeman Offices in Brooklyn, OH at least 2 days per week. Job Brief: Provide back-office support across multiple functions in the day-to-day operations of Key Investment Services (KIS) and KeyBanc Capital Markets Inc (KBCM). Position involves working with both lines of business, compliance, along with other back-office teams within the Key. Essential Job Functions (KIS): Process and track both in and outbound account transfers of assets through ACAT and NonACAT systems Debit collection coordination including reconciliations of client accounts Distribution of client assets upon death notification and receipt of proper documentation Processing of written requests from clients. Examples: money movements including Fed Wire, Third Party checks and transfer of client assets to third parties. Including client contact to confirm the validity of the request Communicate and follow up on all items that are not in good order Account restrictions for death notifications and communication to Advisors, Attorneys, and Beneficiaries/Executors Cost basis research and maintenance to client records Prepare client communication and documents for outbound mail per industry regulations Transfer funds to/from KIS/Keybank per Advisor or Service Center requests Monitor Work Basket to complete assigned tasks Form processing per department procedures Maintain centralized department files per industry and audit regulations Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure. Self-motivated, flexible, and adaptable individual with the ability to handle changing priorities to support the team as needed Ability to prioritize workloads and issues while working independently with minimal supervision. Essential Job Functions (KBCM): Primary support of the daily settlement process for the KBCM Institutional Equity and Fixed Income products using the Pershing NetX360 platform. Monitor and resolve all trade comparison and settlement exceptions Work daily exception reports accurately and timely; analyze reconciling items to ensure resolution within aging standard time frames. Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure. Self-motivated, flexible, and adaptable individual with the ability to handle changing priorities to support the team as needed. Ability to prioritize workloads and issues while working independently with minimal supervision. Develop and maintain relationships with KBCM sales reps and traders to facilitate the timely coordination of work and problem resolution. Understanding of MSRB and FINRA regulatory requirements Comprehensive understanding of risks and controls. Proactively share your knowledge to help others develop and to improve the performance of the team. Actively listen to internal/external client feedback and deliver appropriate solutions. Marginal Job Functions: Document and maintain procedures according to process implementation on new systems, including process flows, desktop procedures, and written supervisory procedures. Cross-train on many processes and multiple systems to support the KBCM Institutional Equity and Fixed Income sales and trading desks. Provide project support duties as assigned by management. Institute continuous improvement approaches where appropriate; assess processes and make recommendations for workflow improvement. Required Skills: Bachelor's Degree or 3-5 years of experience in Brokerage Operations environment Understanding of securities practices Strong professional written and verbal communication Excellent time management skills Ability to multi-task, prioritize work